Sam Darshan M
Assistant Manager - Corporate strategy and business excellence
Bengaluru,KA
Summary
Dynamic and results-oriented professional with extensive experience at BYJU's - The Learning APP, excelling in operations management and client relationship building. Spearheaded initiatives that boosted employee performance and customer retention, leveraging expertise in data analysis and effective communication. Proven track record in fostering business optimization and enhancing customer success.
Overview
6
6
years of professional experience
Work History
Assistant Manager - Email Support
BYJU's - The Learning APP
03.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Senior Business Analyst - Process Excellence
BYJU's - The Learning APP
11.2023 - 02.2024
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
Business Analyst - Strategy and Planning
BYJU's - The Learning APP
02.2022 - 11.2023
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Lead Trainer - Student Experience
BYJU's - The Learning APP
08.2021 - 01.2022
- Developed and delivered up-to-date training information to enhance employee performance, boosting employee efficiency [Number]%.
- Translated job requirements into training to groom [Number] employees for next step in career path.
- Identified [Type] and [Type] training programs to address competency gaps to meet specific training needs.
- Prepared budget for training programs and workshops, using [Software] and [Software].
Senior Training Specialist
BYJU's - The Learning APP
10.2019 - 09.2021
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Coordinated certification programs for specialized roles within the organization, promoting career advancement opportunities for top performers.
- Spearheaded collaborations with subject matter experts from different departments in designing highly effective courses tailored according to needs.
- Evaluated the effectiveness of training initiatives, adjusting strategies as needed to improve overall results.
Product Specialist - Customer Success
BYJU's - The Learning APP
07.2018 - 09.2019
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Assisted with demonstrations for [Product or Service] to showcase functionality.
- Continually expanded knowledge of [Product or Service] product line.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
Business Development Executive
BYJU's - The Learning APP
05.2018 - 06.2018
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
Education
Diploma - Data Science Engineering
Great Lakes Institute of Management
Chennai, India 04.2001 -
Bachelor of Engineering - Civil Engineering
Kamaraj College of Engineering And Technology
Madurai, India 04.2001 -
Skills
Operations Management
Product and service knowledge
Employee Performance Evaluations
Customer Success Management
Account Management
Risk Mitigation
Client Relationship Building
Business Optimization
Communication and Presentation
Data Analysis and Insights
Process Training
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
French
Elementary (A2)
Timeline
Assistant Manager - Email Support
BYJU's - The Learning APP
03.2024 - Current
Senior Business Analyst - Process Excellence
BYJU's - The Learning APP
11.2023 - 02.2024
Business Analyst - Strategy and Planning
BYJU's - The Learning APP
02.2022 - 11.2023
Lead Trainer - Student Experience
BYJU's - The Learning APP
08.2021 - 01.2022
Senior Training Specialist
BYJU's - The Learning APP
10.2019 - 09.2021
Product Specialist - Customer Success
BYJU's - The Learning APP
07.2018 - 09.2019
Business Development Executive
BYJU's - The Learning APP
05.2018 - 06.2018
Diploma - Data Science Engineering
Great Lakes Institute of Management
04.2001 -
Bachelor of Engineering - Civil Engineering
Kamaraj College of Engineering And Technology
04.2001 -