Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Hi, I’m

Meenakshi VKR

Senior Banking Operations Analyst
Bangalore
Meenakshi VKR

Summary

Analytical professional with strong background in financial and credit analysis. Firm believer of developing new strategies and processes to optimise financial operations. Resilient to handle challenges of fast paced and dynamic banking environment.

Overview

4
years of professional experience
6
Languages

Work History

ANZ
Bangalore

Operation and Senior Analyst- CC Maintenance
09.2020 - 12.2022

Job overview

  • Credit card maintenance for New Zealand and Australian customers.
  • Queue Management
  • Spoc for engagement activities.
  • Have worked on more more than 50000 onboarding and maintenance requests related to consumer credit cards.
  • Preparing and sending EOD and Cumulative reports to the senior leaders both in Bangalore and in Auckland.
  • First hands on Genesys and Salesforce workspace tool.
  • Organised refresher training to the new joiners.
  • Buddy support
  • Received You inspire Award for my constant support to the team and the drive I created for others to perform better.
  • Achieved the highest output daily.
  • More than 5 monthly recognitions.

ANZ
Bangalore

Senior Banking Analyst- Home Loan Assessment
01.2023 - Current

Job overview

  • Assessing home loan applications for home buyers across Australia.
  • Supported the team by anting as a subject matter expert to increase the productivity and the quality aspect of the assessment process.
  • Preparation and sending of EOD and the WIP reports to the Senior Leaders.
  • Performed Quality analysis to control QA fails and negative feedbacks to mitigate risk involved.
  • Enhanced customer satisfaction rates through detailed analysis of MDS feedback data and subsequent improvements in processing the application.
  • Conducted Refresher training for the staffs.
  • Prioritised escalated applications for effective decision-making.
  • Workforce Capacity Planning
  • Control IQ verification
  • Sending out the CIP data
  • Queue Management
  • Monthly recognitions
  • Conducted regular reviews of operations and identified areas for improvement.

Education

Jain Deemed University
Bangalore

Masters In International Business from Finance
10.2019

University Overview

Jain Deemed University
Bangalore

Bachelors In Commerce from Finance
06.2017

University Overview

Skills

    Ceritification in Responsible lending

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Accomplishments

Accomplishments

    International swimmer

Interests

Swimming

Playing the guitar

Travelling

Fitness Enthusiast

Timeline

Senior Banking Analyst- Home Loan Assessment
ANZ
01.2023 - Current
Operation and Senior Analyst- CC Maintenance
ANZ
09.2020 - 12.2022
Jain Deemed University
Masters In International Business from Finance
Jain Deemed University
Bachelors In Commerce from Finance

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Meenakshi VKRSenior Banking Operations Analyst