Ajay Vishal
Chennai
Summary
To uplift my career with the organization that will utilize my management, supervision & administrative skills to benefit mutual growth and success. PROFESSIONAL SUMMARY A competent professional with 9.4 years of experience in E-Commerce - Fintech Service Sector & NBFC. Product Management – Lending Products like Two Wheeler, RTO Tax, Commercial Vehicle, PL, BL, etc. B2B Automation & B2C Product Management. Client Relationship Management. Data Interpretation & Automation. Video KYC Process Ideation and Management. Expertise in leading teams of diversely skilled professionals across key functional areas, end to end product management & resolving issues across all products. Proven ability to deliver targets/product for all critical lending accounts, flawless executions of strategies, data mining, handling production issues and interpretation. Liaising with business heads to improve the product outcomes and ensuring the growth of revenue month on month. Good leadership quality and mentoring ability. An out-of-the-box thinker with proven record of establishing process, streamline workflow, automating manual work and creating team work environment to enhance productivity. Excellent interpersonal skills with problem solving, logical thinking and setting up of communication channels across horizons of the organization structure.
Overview
7
7
years of professional experience
Work History
Lead Analyst - Business Operation & Management Team
BankBazaar.com
Chennai
04.2019 - 02.2022
- Mentoring/Monitoring the group of three senior analyst team
- Responsible for Launching Product in operations point of views
- Played the role of Scrum master for Business Operations project
- Manage all project phases, including initiation, planning, execution, monitoring, control, and closure
- Create project plans, including deliverables, activities, and timelines
- Coordinating with product owner and provisioning team in creating user stories and prioritizing in sprints
- Liaising with all internal tech team to solve all product level issues across all products
- Supporting the operations team members in order to nullify the quality issues and to identify the show stoppers in the projects and pave them the way to proceed with their day to their activities for successful progression of the project
- End to end delivery support from intimation to closure of the project
- Experience in analyzing the process flow for complete personal loan portfolio, controlling the affront rejections and closures and rendering suggestion to improve the product conversion along with the sanity check on CRM updates.
- Coordinating with tech team for automation the reverse feedback shared by client in the system
- Also templating and implementing every changes in the system
- Gathering requirements and business analysis of new product offers, and constant liaison with Technology for implementation, testing and launch of the same
- Coordinating the client technical team and internal teach team for API integration and ensuring seamless implementation is done as per client request.
Senior Operation Analyst - Business Operation & Management
BankBazaar.com
02.2017 - 04.2019
- Managing a team of four Analysts in Personal Loan and Fixed Deposit Team and also coordinating with all levels of hierarchy at Partner end on achieving the set targets, analyzing the account trends, process standardization
- Reporting and tracking of business numbers pan-India, in terms of Online Sourcing and Disbursement/Issuance Percentages for key client products via con-calls and partner meetings
- Hands-on expertise in DSA Process, Video KYC, short term personal loan products, and significant role played in analyzing the rejections and closures of all PL products in BankBazaar and structuring the process and sustaining the conversion rate for every month
- Elucidating the daily manual activities, data & report to internal technical teams for automation to increase the productivity of each analyst.
Operation Analyst - Business Operation & Management
BankBazaar.com
02.2015 - 04.2017
- Product ownership and Coordinating with all Location SPOC across PAN India and ensuring the conversion rate to be high
- Business Analytics to further the above cause, by suggesting recommendations for tweaking on-ground and Online variables, through analysis of past customer behavior and conversion history across locations
- Ensuring the conversion rate is always higher and also ensuring the COA of my products is always moving in right pace by conducting sales analysis and credit based analysis
- Understanding the requirement, pricing method & offers of clients and creating a comprehensible template for internal technical team and constant liaison with top level management team to implement suggestions in BB website.
Senior Manager-1
Novac Technology Solution Pvt LTD
02.2022
- Responsible for product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing and support to ensure revenue and supports the company’s overall strategy and goals
- Managed cross functional team and stakeholder communication and oversaw product development from inception to implementation
- Owing the KYC POD, Lead allocations and Product Carousals in Super app (Shriram One) for Shriram Finance Limited
- Studying the existing process followed in Shriram Finance Limited for Lending products and providing the areas of improvement to the business team
- Scoping out the feature, creating wireframes, building the product roadmap and spearheading the product launch across all branches in TN/MH locations
- Developed digital journey for products like RTO Tax and Tyre Finance in B2B and B2C applications by liaising with business and engineering team
- Worked on CKYC/EKYC/OCR/RC Hypothecation implementation in B2B applications
- Collaborated with business team field executives and engineering team to implement the digital flow for Referral a lead to any locations which lead to gain additional revenue of ~1.5 Cr
- Driving penetration and growth of product portfolio
- Will be responsible for driving key conversion metrics
- Assisting to drive product design, from both an API and UI perspective; working with our engineering teams to bring the product to life
- Significant role played in building Collections Agent B2B App for Shriram Finance Limited with Skip tracking facilities & customer 360 view to the collection agent
- Establishing a robust product strategy using inputs from internal stakeholders such as business leads, delivery leads, and leadership teams, as well as keeping market trends in mind
- Creating wireframes and collaborating with design team to build UI/UX design for the proposal
- Serving as primary interface with development teams and technology teams on project planning and management.
Education
MBA -
Sathyabama College
Chennai04-2015
B.E. Mechanical Engineering -
RMK Engineering College
Chennai06-2013
High School Diploma -
Sri Durgadevi Polytechnic College
Chennai06-2010
Don Bosco Matriculation School, Vyasarpadi.
Chennai06-2007
Skills
- Lending Product Management
- B2B Process and Product Automation
- B2C Mobile application
- Dashboard creation
- Video KYC Process Management
- Operations Management
- Automation of reports & MIS
- DSA Process Management
- User Interface & Experience (UI/UX)
- Product Design & Business Analysis
- Team Management
- Market Research
- LOS/LMS/CRM/Banking
- Business Intelligence
Educations
- 2015, Post Graduation in Banking & Finance - M.B.A., Sathyabama University, Chennai, Tamil Nadu, 7.5
- 2013, Graduation in Mechanical Engineering - B.E, R.M.K. Enginerring College, Chennai, Tamil Nadu, 7.2
- 2010, Diploma in Mechanical Engineering - D.M.E, SDPC, Chennai, Tamil Nadu, 88.6
- 2007, SSLC, Don Bosco Matriculation School, Chennai, Tamil Nadu, 69.3
Area Of Expertise
- Lending Product Management
- Video KYC Process Management
- Operations Management
- Automation of reports & MIS
- DSA Process Management
- User Interface & Experience (UI/UX)
- Product Design & Business Analysis
- Team Management
- Market Research
- LOS/LMS/CRM/Banking
Personal Information
- Date of Birth: 03/16/92
- Nationality: Indian
- Marital Status: Married
Extracurricular Activities
Drums, Mirudhangam, Tabla, Cultural Activities Like Singing, Miming, Dance And Drama, Management and cultural programs, President for BankBazaar Operation Team for outing and HR activities.
Disclaimer
I hereby declare that all the details mentioned above are true and correct to the best of my knowledge and belief.
Languages
Professional, Professional, Beginner, Beginner
Timeline
Senior Manager-1
Novac Technology Solution Pvt LTD
02.2022
Lead Analyst - Business Operation & Management Team
BankBazaar.com
04.2019 - 02.2022
Senior Operation Analyst - Business Operation & Management
BankBazaar.com
02.2017 - 04.2019
Operation Analyst - Business Operation & Management
BankBazaar.com
02.2015 - 04.2017
MBA -
Sathyabama College
B.E. Mechanical Engineering -
RMK Engineering College
High School Diploma -
Sri Durgadevi Polytechnic College
Don Bosco Matriculation School, Vyasarpadi.
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