Nitish Sawant

Own cross-sell personal loan products across CD, Two-Wheeler, BNPL and SA customer segments.

• Managed pre-approved personal loan funnels across digital and assisted channels
• Tracked campaign performance across SMS and digital outreach; improved lead-to-disbursal visibility through automated MIS
• Partnered with tech teams on system enhancements and scheme launches
• Led UAT cycles for new product logic and policy changes
• Worked with field and sales teams to identify drop-off points and improve conversion
• Built automated dashboards for leadership review and portfolio tracking
• Supported new scheme rollout and cross-sell eligibility logic validation
• Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
• Increased product adoption by identifying customer needs and developing innovative product features.

• Supported new workflow implementation for customer onboarding and account creation
• Participated in testing and process validation

• Managed microfinance loan operations, including disbursements, repayments, and closures.
• Opened and verified agriculture/corporate accounts and linked securities.
• Registered and managed CERSAI Portal transactions for non-agricultural land.
• Executed RTGS/NEFT transactions based on branch requests.
• Set up a unified helpdesk team to resolve branch-level queries efficiently.

• I worked as a Desktop Engineer for HP client site Serco Global Services for 5 months from October 2012- February 2013.