Meenakshi S M
Bangalore
Summary
A motivated learner in the field of US Mortgage (Taxation) and related fields with an experience of 3 years in diverse of Mortgage functions, an aspiring associate who wishes to create a dynamic career by contributing to the organization's goals as well as gain expertise through work.
Overview
3
3
years of professional experience
Work History
Senior Process Executive (SPE) - US Mortgage (Research)
Cognizant Technology Solution India Pvt Ltd
07.2021 - Current
- Supporting Teammates in Maintaining the Escrow loan accounts (Tax year, Due dates, Tax amounts, Escrow parcel issues, resolving Escrow delinquencies, Escrowed payments)
- Interacting with Team mates to check their questions on difficulties and help them in smooth workflow
- Developed and implemented process improvements to ensure efficient workflow
- Supporting Team mates to resolve all quarries on loans and help them getting the work done before the SLA/TAT
- Handing Escalation emails from client and ensuring accurate responses is being sent
- Provided guidance on process optimization initiatives to maximize efficiency
- Giving process training to new associates and supporting them on the initial days of work
- Created detailed documentation for each process to ensure compliance with regulations
- Explaining process implementation/updates to Team members
- Understanding and handling inbound and outbound query with related to US property taxation
- Reviewing the documents like Closing Disclosure, Legal Description, property Appraisal and HUD
- Responsible for performing Tax Research (Understanding the issues, procurement, liability code determination, tax payments, and resolutions to queries)
- Responsible in performing Returns and Refunds check processing
- Responsible for the quality check to meet the process standards for Returns and Refunds checks
- Processing and uploading the Research Correspondence Bills (Mail and Bill ID)
- Updating and tracking the day-to-day workflows with onshore teams to ensure the work transparency
- Resolved issues arising from process changes in a timely manner
- Working with dual clients at the same time, which helped to expose our flexibility on my work
- Maintained up-to-date records of all changes made throughout the life cycle of each project.
Education
Bachelor of Science -
Maharani Science College For Womens
Bengaluru, India09.2020
Skills
- Good communication skills
- Working effectively and lead the Team
- Quick Learner
- Leadership qualities
- Handling work under pressure
Languages
- Kannada
- English
- Telugu
Personal Information
- Father's Name: Malleshappa
- Date of Birth: 27/10/1999
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Extracurricular Activities
National Service Scheme 2017-18
Disclaimer
I Vanitha Shree M S, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Accomplishments
- Won of ACE OF ROOKIES award for two consecutive months April - June of 2022
- SPOT LIGHT Award for outstanding performance
- Won UNICORN Award for Q3 of 2023 for outstanding performance on work/Quality Consistency
Timeline
Senior Process Executive (SPE) - US Mortgage (Research)
Cognizant Technology Solution India Pvt Ltd
07.2021 - Current
Bachelor of Science -
Maharani Science College For Womens