MEENAKSHY RAVICHANDRAN

• Enhanced product vision through cross-functional collaboration, creating technical and business requirement specifications. Achieved a 20% reduction in project bottlenecks via prioritization of critical factors and faster decision-making
• Achieved >99% efficiency with optimized budget allocation and resource utilization, enhancing FTE accountability and high-impact project focus. Led to a 30% reduction in time-to-market by effectively coordinating resources, tasks, and timelines
• Spearheaded product launches, from vision to rollout, resulting in 25% increase in user adoption rates by aligning marketing and development, implementing rigorous testing programs to ensure bug-free product delivery
• Streamlined Agile-based backlog management for ensuring alignment with strategic goals, translating customer requirements into technical user stories, improving feature delivery timelines by 40%
• Developed comprehensive roadmaps outlining product vision, goals, and milestones, enabling a 20% improvement in team adherence to deadlines and project deliverables

Project: Navigation for Trailers & Oversized Vehicles

• Developed user guides for E2E journey, identifying pain points and driving continuous improvements to enrich user experience. Customized head-unit and app at multiple levels using user-centric design principles to enhance discovery of relevant services and features, resulting in a 45% increase in user engagement
• Reported on KPIs to validate success of market-differentiating feature enhancements and promotional campaigns for further data-driven strategies. Reduced monthly customer tickets by ~70% by addressing in < 1 day through proactive implementation of user guides
• Launched the managed service and product for 4 head-unit versions in 20+ countries through active engagement with national & regional stakeholders ensuring 100% service availability levels
• Identified key factors driving upcoming product sales and attracting customers by implementing competitive analysis frameworks to benchmark against industry standards. Diversified product offerings to populate the top of customer funnel, with a projected 38% improvement in CAC
• Prepared comprehensive marketing collateral, and customer release letters by incorporating customer feedback and key improvement areas to boost product visibility, resulting in a 6% increase in customer retention and 20% increase in TAT

Designing a 2-year product roadmap for customer experience enhancement, Alexa India Mobile App

• Recommended 5 pilots for increasing customer engagement of 2 user cohorts by a potential - ~5% lapse reduction
• Interpreted ~0.57 mn customers' usage data across 15 parameters and proposed 3 product feature improvements
• Analyzed ~4.6 mn user utterances and friction data to focus on top use cases towards amplifying business impact
• Designed 4 UI/UX wireframes to simplify user-flow and potential 3% rise in retention by redefining user journey
• Worked on 30+ domains and user behavior analysis tools to reduce drop rates by proposing retention measures
• Interviewed and surveyed 56 users using self-designed beta surveys to study triggers and barriers to Alexa app use

AWS Software Developer, On-Site Global Delivery Model Team, Consulting & Digital Transformation

• Reduced the overall time of filtering bulk data by 99.4% and code complexity by 16.94% using Amazon AWS
• Handled 200 SAS modules single-handedly facilitating in delivering one month before the deadline to the client
• Developed and analyzed a migration project on data science for one of the major five-star rated airlines in Japan and secured an onsite offer to Japan out of 35+ team-members
• Awarded with the Debutant Award by IBS out of 300+ new joiners for an outstanding performance in the FY20

Functional Analyst and Developer, Consulting and Digital Transformation Department

• Clarified 90% uncertainties by solving client concerns about design and code feasibility for four months directly. Assisted clients for 6 months in saving time by preparing weekly status reports and demonstrating team-progress
• Improved the customer services by addressing 50+ tax-invoice queries within 2 days of reception of complaints
• Introduced a promotional feature in a South African airlines' loyalty application which attracted customers from 50 cities. Facilitated a client-friendly application by implementing addition of 8 new filter options for high speed usage
• Generated INR 1.5 mn+ revenue to IBS by ensuring an overall 0 customer escalation despite the COVID crisis