Meenal Agarwal
Customer Service
Shillong
Summary
Aspire to belong to an organization where idea grows, skills are developed and knowledge is nourished. A place where I can learn and be empowered to contribute continuously under different challenging scenarios, keeping focus on goals while staying target oriented.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Customer Service Executive
InterGlobe Aviation Pvt Ltd, Raipur , Chhattisgarh
Raipur
02.2019 - 10.2022
- To provide a welcome service to our passengers at Check in ,and at other customer service touch points and to assist in smoothing the customer journey through the airport
- Assist customers during flight irregularities, co-ordinating communication with affected passengers to ensure passenger experience remains positive.
- To take service recovery measures when appropriate to protect the customer experience
- To act as liason with FZ outstation network for special handling requests and coordination during flight irregularities
- To provide a flight editing function to ensure that any required service requests are applied to an individual customers.
- Established and monitored customer service standards by employing recognised and comprehensive benchmarks
Retail Assistant Manager
Vivo India
Raipur
06.2017 - 01.2019
- Organize all shops operations and allocate responsibilities to personnel
- Prepare and control event budget aiming for minimum expenditure and efficiency
- Deal with complaints from company promoters to maintain company reputation
- Keep abreast of market trends to determine the need for improvements in the company
- Ensure company fulfils all legal health and safety guidelines.
Education
Secondary - Commerce
Calcutta Public School
Kolkata 04.2010 - 03.2011
Higher Secondary - Mathematics
Indira Gandhi Memorial Senior Secondary School
Kolkata 04.2012 - 03.2013
Graduation - Accounting And Business Management
Pragati College
Raipur 04.2013 - 03.2016
Skills
Professional and decent behavior
Company policy adherence
Accountability and adaptability to changing environment
Accountability and adaptability to changing environment
Customer Service
Communication
Positive Attitude
Team Work
Time Management
Attention to detail
Coaching and mentoring
Accomplishments
- Recognized as Best Debutant for On Time reporting,well groomed and to perfrom duties apart from my allocations
- Dangerous Goods Regulation Certification achieved.
- Recognized as Indigo Service Guru- most customer Appreciations( almost every month continuosly)
- Certified WTW member
Certification
Microsoft Office
PERSONAL DOSSIER
- DATE OF BIRTH : 1st December,1994
- FATHER NAME : Pawan Agarwal
- HOBBIES : Reading, Dancing and football
Communication Address
Flat no N308, Ferndale Apartment, Secretariat,IGP, Shillong, Meghalaya-793001
Affirmation
I do here by declare you that the information given above is true.
Meenal Agarwal
Place: Shillong
Date:
Timeline
Customer Service Executive
InterGlobe Aviation Pvt Ltd, Raipur , Chhattisgarh
02.2019 - 10.2022
Retail Assistant Manager
Vivo India
06.2017 - 01.2019
Graduation - Accounting And Business Management
Pragati College
04.2013 - 03.2016
Higher Secondary - Mathematics
Indira Gandhi Memorial Senior Secondary School
04.2012 - 03.2013
Secondary - Commerce
Calcutta Public School
04.2010 - 03.2011