Meenal Agarwal
Customer Service
Shillong
Summary
Aspire to belong to an organization where idea grows, skills are developed and knowledge is nourished. A place where I can learn and be empowered to contribute continuously under different challenging scenarios, keeping focus on goals while staying target oriented.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Customer Service Executive
InterGlobe Aviation Pvt Ltd, Raipur , Chhattisgarh
Raipur
02.2019 - 10.2022
- To provide a welcome service to our passengers at Check in ,and at other customer service touch points and to assist in smoothing the customer journey through the airport
- Assist customers during flight irregularities, co-ordinating communication with affected passengers to ensure passenger experience remains positive.
- To take service recovery measures when appropriate to protect the customer experience
- To act as liason with FZ outstation network for special handling requests and coordination during flight irregularities
- To provide a flight editing function to ensure that any required service requests are applied to an individual customers.
- Established and monitored customer service standards by employing recognised and comprehensive benchmarks
Retail Assistant Manager
Vivo India
Raipur
06.2017 - 01.2019
- Organize all shops operations and allocate responsibilities to personnel
- Prepare and control event budget aiming for minimum expenditure and efficiency
- Deal with complaints from company promoters to maintain company reputation
- Keep abreast of market trends to determine the need for improvements in the company
- Ensure company fulfils all legal health and safety guidelines.
Education
Secondary - Commerce
Calcutta Public School
Kolkata 04.2010 - 03.2011
Higher Secondary - Mathematics
Indira Gandhi Memorial Senior Secondary School
Kolkata 04.2012 - 03.2013
Graduation - Accounting And Business Management
Pragati College
Raipur 04.2013 - 03.2016
Skills
Professional and decent behavior
undefinedAccomplishments
- Recognized as Best Debutant for On Time reporting,well groomed and to perfrom duties apart from my allocations
- Dangerous Goods Regulation Certification achieved.
- Recognized as Indigo Service Guru- most customer Appreciations( almost every month continuosly)
- Certified WTW member
Certification
Microsoft Office
PERSONAL DOSSIER
- DATE OF BIRTH : 1st December,1994
- FATHER NAME : Pawan Agarwal
- HOBBIES : Reading, Dancing and football
Communication Address
Flat no N308, Ferndale Apartment, Secretariat,IGP, Shillong, Meghalaya-793001
Affirmation
I do here by declare you that the information given above is true.
Meenal Agarwal
Place: Shillong
Date:
Timeline
Customer Service Executive
InterGlobe Aviation Pvt Ltd, Raipur , Chhattisgarh
02.2019 - 10.2022
Retail Assistant Manager
Vivo India
06.2017 - 01.2019
Graduation - Accounting And Business Management
Pragati College
04.2013 - 03.2016
Higher Secondary - Mathematics
Indira Gandhi Memorial Senior Secondary School
04.2012 - 03.2013
Secondary - Commerce
Calcutta Public School
04.2010 - 03.2011
Microsoft Office
Completed GNIIT Course from NIIT, Raipur.
Dangerous Goods Regulation Certification by DGCA
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