Meenal Gandhi

• Monitoring Payment Graphs:
This involves regularly reviewing payment data and performance metrics, such as success rates, transaction volumes, and trends.
• Escalating Issues Related to Success Rate of Payment Options:
When we identify payment issues or declining success rates for specific payment options (e.g., credit cards, digital wallets), need to escalate these problems to the relevant teams or individuals that could involve notifying technical teams, customer support, or management.
• General Operational Tasks:
These tasks include routine activities related to payment processing, such as handling chargebacks, managing refunds, and ensuring compliance with payment regulations and security standards.
• Keeping Records of Weekly Escalations:
It's essential to maintain a detailed record of all the issues we've identified and escalated. This record should include the nature of the problem, the date and time of escalation, and any actions taken. This documentation helps in tracking the progress of issue resolution and identifying recurring problems.

• Collaborated with operations team to provide excellent customer service and foster positive work environment.
• Created and maintained well-organized e-files to support business processes.
• Created and maintained well-organized electronic and hard copy files to support business processes.
• Participated in operations team meetings to coordinate project management tasks.
• Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
• Gathered, organized and input information into digital database.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Kept the workflow in check to meet the KPIs and TAT

• As a Connections Assistant, I was responsible for screening the relevant experts by looking into the project requirements and coordinating with the client & Knowledge Partner to schedule consultation calls
• Negotiating with the expert for the compensation and looking into smooth operations of payment after the consultation is successfully done
• Updating the client's information in Internal Software for data purposes
• Monitoring and uploading consultations for operations
•.Miscellaneous admin tasks as given by the supervisor as and when required

• Increased customer satisfaction by resolving service issues.
• Resolved login problems or irrelevant chanel issues, improved operations and provided exceptional client support.
• Work profile also included making transactions and helping the App users who had any difficulty during their chat in respective channel.
• Handing play store ratings and reviews.

• Answering inbound calls regarding OLX Ads and solving issues as well helping them with tips for making an advertise attractive for quick response and sell.
• Increased customer satisfaction by resolving website related issues.
• Handled 50 calls per day to address customer inquiries and concerns.
• Maintained excellent attendance record, consistently arriving to work on time.

• Making outbound International calls for conducting Health Serves in order to send health insurance quotations.
• Helping with credit scores in order to get payday loans.