Summary
Overview
Work History
Education
Skills
Timeline
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Meenal Midha

Senior process associate
Delhi

Summary

  • Driven by a proven track record at Capgemini, I excel in process improvement and fostering customer relations, evidenced by exceeding client satisfaction targets. My expertise spans reporting, documentation, and effective problem-solving, complemented by strong organizational skills on chat and email. Recognized for scripting automation solutions that enhance efficiency, I consistently achieve SLA goals, contributing to significant service enhancements.
  • Results-driven Senior Process Associate known for high productivity and efficiency in task completion. Specialize in process optimization, workflow management, and quality control, ensuring operational excellence. Excel in communication, problem-solving, and teamwork to enhance project outcomes and workplace dynamics.
  • Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
  • Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
  • Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Senior Process Associate

Capgemini
02.2019 - Current
  • Assisted with the development of user manuals, training materials and end-user documentation
  • Maintained an organized database of all assets used during production process
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction
  • Created reports on customer satisfaction, account status, sales projections, and market trends
  • Focused on achieving highest level of expectations to meet client and company satisfaction
  • Ensured compliance with applicable laws while dealing with clients in different jurisdictions
  • Resolved customer complaints in a timely manner through effective communication techniques
  • Analyzed data from customer surveys to identify areas for improvement in the company's products or services
  • Monitored performance metrics such as response times, resolution rates, ensuring adherence to SLAs
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Exceeded customer satisfaction by finding creative solutions to problems
  • Recognized by management for providing exceptional customer service
  • Provided support and guidance to colleagues to maintain a collaborative work environment
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Processed daily transactions promptly to keep workflows moving smoothly
  • Processed payments for products and services rendered
  • Answered customers' questions and addressed complaints in person and via phone
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Worked with cross-functional teams to achieve goals

Customer Care Executive

I Energizer
05.2017 - 08.2018
  • Coordinated with outside vendors to provide additional services such as laundry or housekeeping
  • Developed and implemented policies and procedures to ensure customer satisfaction
  • Prepared reports on occupancy rates, revenues and expenses for management review
  • Oversaw inventory management, ensuring adequate supplies while controlling costs
  • Checked claims coding for accuracy with ICD-10 standards
  • Answered customer questions to maintain high satisfaction levels
  • Address escalations from customers who are dissatisfied with the refund process or outcome
  • Review and update database of customer accounts related to refunds
  • Processed returns in accordance with company policy and procedure guidelines

Education

Bachelor of Commerce - Commerce

Bal Mandir Senior Secondary School
Delhi
04.2001 -

Skills

Reporting and documentation

Timeline

Senior Process Associate

Capgemini
02.2019 - Current

Customer Care Executive

I Energizer
05.2017 - 08.2018

Bachelor of Commerce - Commerce

Bal Mandir Senior Secondary School
04.2001 -

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Meenal MidhaSenior process associate