Meenu Jadon
Production Support Analyst
Gurugram
Summary
Dynamic and detail-oriented IT professional with over 3 years of experience in production support and application maintenance within the banking domain. Proficient in UNIX, Shell Scripting, SQL, and job monitoring tools with strong analytical and problem-solving skills. Demonstrated ability to ensure stability of mission-critical systems, resolve incidents efficiently, and collaborate with cross-functional teams in high-pressure environments.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Production Support Analyst
NatWest Group
11.2023 - Current
- Provided L1/L2 production support for the bank’s sanctions screening application, ensuring uninterrupted AML compliance operations.
- Monitored application health, batch jobs, and real-time message queues, enabling proactive incident detection.
- Executed incident and problem management, including RCA, collaborating with Dev and Infra teams for resolution.
- Handled system alerts and failures via ServiceNow, adhering to SLAs and updating stakeholders promptly.
- Liaised with business users and compliance officers for issue resolution and operational impact analysis.
- Conducted daily health checks, validations, and reconciliations to maintain system integrity.
- Deployed configuration changes and compliance rule updates following change management protocols.
- Maintained SOPs, runbooks, and contributed to DR drills and audit compliance documentation.
- Provided rotational on-call and weekend support in a 24x7 production environment.
System Analyst
SpinBot
07.2021 - 03.2023
- Gathered and analyzed business requirements to identify process improvement opportunities.
- Contributed to the design and deployment of system enhancements and customizations.
- Coordinated with developers to translate business needs into technical specifications.
- Integrated third-party services with the eCommerce platform in coordination with external vendors.
- Documented system configurations and business processes comprehensively.
Education
Master of Technology -
Bachelor of Technology - undefined
Skills
UNIX, Shell Scripting
Oracle Server, SQL Server, PL/SQL
Informatica
Firco Soft (Firco Continuity, Firco Trust)
Autosys, Service Now, HPSA, SA2020, Putty, Splunk, JIRA, SQL developer, DXAPM, API Matrix, Kafka (Basic)
Change Management, Customer Screening, Sanctions Screening, Incident Management
Certification
Site Reliability Engineering – Coursera
Timeline
Production Support Analyst - NatWest Group
11.2023 - Current
System Analyst - SpinBot
07.2021 - 03.2023
Priyadarshini College of Computer Science - Bachelor of Technology,
Galgotia College of Engineering - Master of Technology,