Meenu Jadon
Production Support Analyst
Gurugram
Summary
Dynamic and detail-oriented IT professional with over 3 years of experience in production support and application maintenance within the banking domain. Proficient in UNIX, Shell Scripting, SQL, and job monitoring tools with strong analytical and problem-solving skills. Demonstrated ability to ensure stability of mission-critical systems, resolve incidents efficiently, and collaborate with cross-functional teams in high-pressure environments.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Production Support Analyst
NatWest Group
11.2023 - Current
- Provided L1/L2 production support for the bank’s sanctions screening application, ensuring uninterrupted AML compliance operations.
- Monitored application health, batch jobs, and real-time message queues, enabling proactive incident detection.
- Executed incident and problem management, including RCA, collaborating with Dev and Infra teams for resolution.
- Handled system alerts and failures via ServiceNow, adhering to SLAs and updating stakeholders promptly.
- Liaised with business users and compliance officers for issue resolution and operational impact analysis.
- Conducted daily health checks, validations, and reconciliations to maintain system integrity.
- Deployed configuration changes and compliance rule updates following change management protocols.
- Maintained SOPs, runbooks, and contributed to DR drills and audit compliance documentation.
- Provided rotational on-call and weekend support in a 24x7 production environment.
System Analyst
SpinBot
07.2021 - 03.2023
- Gathered and analyzed business requirements to identify process improvement opportunities.
- Contributed to the design and deployment of system enhancements and customizations.
- Coordinated with developers to translate business needs into technical specifications.
- Integrated third-party services with the eCommerce platform in coordination with external vendors.
- Documented system configurations and business processes comprehensively.
Education
Master of Technology -
Bachelor of Technology - undefined
Skills
UNIX, Shell Scripting
undefinedCertification
Site Reliability Engineering – Coursera
Timeline
Production Support Analyst - NatWest Group
11.2023 - Current
System Analyst - SpinBot
07.2021 - 03.2023
Priyadarshini College of Computer Science - Bachelor of Technology,
Galgotia College of Engineering - Master of Technology,
Similar Profiles
Raabiah KhalilRaabiah Khalil
Assistant Relationship Manager, Commercial Trainee at NatWest GroupAssistant Relationship Manager, Commercial Trainee at NatWest Group
Boomiga ABoomiga A
Customer Support and Operations Analyst at NatWest GroupCustomer Support and Operations Analyst at NatWest Group
Neha JainNeha Jain
Senior Software Engineer at Natwest GroupSenior Software Engineer at Natwest Group
Gurudath N KGurudath N K
CS&O Unit leader / AVP Quality Control CDD at NatWest GroupCS&O Unit leader / AVP Quality Control CDD at NatWest Group
Sugandha KhannaSugandha Khanna
Associate Project Manager at Siemens IT SolutionsAssociate Project Manager at Siemens IT Solutions