Meenu Mohan

• Created reports and conducted Team performance analysis from KPI Insight application and prepared utilization reports (weekly & monthly) for all projects.
• Supported project delivery lifecycle: requirement gathering, coordination with dev & QA teams, unit testing, and deployment.
• Coordinated smooth deployments, ensuring seamless transition from test environments to live servers.
• Worked closely with clients to provide regular project updates and resolve clarifications.
• Leveraged AI tools (Google Gemini AI, Lovable AI) to enhance and optimize website features.
• Scheduled and organized team meetings across multiple projects, including induction sessions for the onboarding employees.

Tools used: JIRA, Confluence, KPI Insights, MS Office, AI Tools

• Preparing monthly report and meeting minutes on the prioritization of various projects and RAG status reporting to the senior management and stakeholders

• Deck preparation based on the Monthly report for the Monthly Service

Review with the clients

• Scheduling and organizing internal and client meetings for all active projects ensuring all action items raised in previous meeting are being followed up

• Finding the reasons and Root Cause Analysis for the closure of each

incident

• Checking for the incidents with closure of Problem tickets and identifying the status of the Problem ticket

• Ensuring meeting minutes are accurately documented for record and audit purpose

• Email monitoring and sending daily status mails and reminders

• Tools used: MS Office, TWT

• Creating SLA matrix on a day-to-day basis for calculating the SLAs and KPIs of various incidents among various teams

• Manually analyzing and calculating the SLAs of various incidents for finding the duration within Infosys

• Creating Tiffany Charts (bar graphs, pie charts, line graphs, etc.) based on the KPIs and incidents numbers for Weekly and Monthly Client Review meetings

• Reviewing and updating the Project Management Guideline regularly to

ensure the Governance and Control and in place to maintain the standard of all projects

• Managing Work Orders and Purchase Orders in TWT tool for identifying the

status

• Ensuring meeting minutes are accurately documented for record and audit purpose

• Experience in Excel Macros for the automated excel calculations and ServiceNow for managing incidents and report generation

• Tools used: MS Office, Macros, ServiceNow, SharePoint

• Proactively monitoring SCOM alerts, creating incidents using CISM or TARDIS tool and routing the incidents to Level -2 SAP, Middleware, DB, Web Application, Linux & Windows, Storage & Backup teams

• Monitoring EMC Networker Backup and perform Backup health checks for

identifying and routing backup failure incidents

• Tools used: MS Office, SCOM, CISM, TARDIS