Meenu Raji

Premium Services Operations | Nov 2023 - Present

• Conducting regular application health checks on Linux servers to ensure optimal performance and system stability.
• Assisting in application releases by executing Unix scripts and collaborating with business teams.
• Utilize Ansible to perform application management tasks, including starting, stopping, and restarting applications through predefined templates.
• Monitoring applications through Moogsoft, troubleshooting issues, and escalating to next-level support when necessary.
• Offering comprehensive production batch support, including job simulation, triggering etc.
• Engaging with clients via AVAYA to resolve critical issues efficiently.

Shared Services Technologies | Apr 2022 - Nov 2023

• Provided 24*7 support for multiple applications, ensuring SLAs were met within Shared Services.
• Monitor applications using tools such as Moogsoft, Splunk, Cloud Prober, AppDynamics, and Grafana, identifying and resolving issues, and reporting to tiered support as needed.
• Utilized incident management tools like ServiceNow to handle, troubleshoot, and resolve user issues, adhering to SLA guidelines and managing high-priority incidents.
• Conducted routine health checks, service restarts, batch monitoring, and FOS/DR activities to ensure smooth operations.
• Participated in post-patch validation tasks and supported planned and ad-hoc production releases.
• Generated management reports, including Health Check Dashboards, to track system performance.
• Mentored and trained new team members on process and technical procedures.

• Evaluated multiple modules of HRMS software to ensure proper functioning.
• Created test scenarios and developed test cases to align with testing objectives.
• Monitored new project requirements and updated test cases accordingly.
• Conducted manual and functional testing.
• Executed and tracked test cases, documenting bugs using Quire and JIRA.
• Provided production and post-implementation support using the Postman tool.