Lalitha Manikanta Sai Relangi
Hyderabad
Summary
Dynamic Production Support Analyst at Tata Consultancy Services with expertise in SQL and incident management. Proven track record in enhancing system performance and automating processes using UiPath. Adept at collaborating with cross-functional teams to resolve critical issues and providing mentorship to junior staff, ensuring operational excellence and continuous improvement.
Overview
6
6
years of professional experience
Work History
Production Support Analyst
Tata consultancy Services
Hyderabad
07.2019 - Current
- Investigated incidents reported by users regarding system availability or functionality issues in the production environment.
- Analyzed system performance metrics and identified areas of improvement.
- Collaborated with development teams on bug fixes and other improvements for existing applications deployed in the production environment.
- Documented root cause analysis findings after investigating incidents that occurred in a live environment.
- Worked closely with other teams to resolve cross functional issues.
- Resolved production issues reported by users in a timely manner.
- Assisted in the deployment of new releases into production environment.
- Developed and maintained RPA processes for automation of manual tasks.
- Created and maintained system documentation for production applications.
- Provided training and guidance to junior members within the team on production support activities.
- Participated in post-incident reviews to document lessons learned from outages and failures.
- Provided on-call support for critical production systems.
- Documented solutions for frequently encountered issues so that they can be referenced by other staff when needed.
Education
Bachelor of Technology - Computer Science
SRKR Engineering College
Bhimavaram03-2019
Skills
- SQL and Oracle SQL Developer
- UiPath automation
- Incident management and root cause analysis
- Unix and Shell commands
- ServiceNow expertise
- System monitoring tools
Timeline
Production Support Analyst
Tata consultancy Services
07.2019 - Current
Bachelor of Technology - Computer Science
SRKR Engineering College
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