Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Annith Kumar T

2/311, Shri Rajappa Nagar,Ellakudi Kattur,Trichy.

Summary

  • Production Support Analyst with 4 years and 6 months of experience having technical knowledge in Oracle 19C, SQL, UNIX.
  • Good Exposure to Banking and handled tickets with rotational shift.
  • Good knowledge over Services Operations at ITIL (Information Technology Infrastructure Library).
  • Good experience in Incident, Problem and Change Management.
  • Raised tickets for the unexpected delays and issues in the incident and problem management system to avoid business impacts.
  • Having hands on experience in deploying codes at every application releases.
  • Experience in writing SQL queries for monitoring the status of batches and also checking the usage and blockings in databases.
  • Experience on managing multiple Linux platforms and used Linux commands like ps-ef, du, df, chmod, find,sed, grep, awk, diff, cut, vi-editor.
  • Providing 24/7 support for our client globally.
  • Monitoring Jobs in Autosys tool to check whether the expected jobs are completed successfully.
  • Used ITRS Geneos tool to check health of Application and Server on regular basis whether any warning message is received.
  • Used dynatrace tool to for the Application Performance Monitoring.

Overview

14
14
years of professional experience

Work History

Production Support Analyst

Surya Informatics Solutions Pvt Limited
11.2020 - 05.2025
  • By using PuTTY configuration tool, connected and logged in to multiple UNIX servers.
  • Resolved database tasks with Oracle SQL Developer tool for queries based on upstream/downstream user request.
  • Generating manual reports as per user service request from database by writing SQL queries.
  • Proficient in WinSCP for secure file transfer between local and remote systems using various protocols such as SFTP,FTP and SCP.
  • Used Dynatrace tool to alerting the application performance and taken action for the alerts.
  • Used Jenkins to perform the build pipeline execution and to check the console output.
  • Used Splunk tool for check the logs and taking the log data analytics using the stats SPL commands.
  • Having experienced in monitoring autosys job status and taken action for the failure issues and scheduling the autosys jobs using the JIL file .
  • Worked in the DR activity during the weekends and make sure the DR service is running fine or not.
  • Doing the data fix for the job failure issues after testing in the UAT and restarting the service in the linux to give the workaround of the issue.
  • Processed and resolved the customer service request using the Service-now ticketing tool and deal with incidents, problems and other services.
  • Resolved database tasks with Oracle SQL Developer tool for queries based on upstream/downstream user request

Programmer Analyst

Cognizant Technologies Solutions
11.2011 - 07.2014
  • Used client based tool for incident management
  • Provided ongoing support for users experiencing issues or requiring assistance with application functionality.
  • worked on sop creation for reoccurring incidents and adhered to sop processes for various standard issues and problems
  • Collaborated with cross-functional teams to ensure seamless integration of new features into existing applications.

Education

M.E. - Power Engineering And Management

College of Engineering
Guindy
02-2017

B.E. - EEE

Kongu Engineering College
Perundurai, Erode
07-2011

Skills

  • SQL developer tool
  • AutoSys
  • PuTTY
  • Service now
  • ITRS Geneos
  • WinSCP
  • Jenkins
  • Splunk tool
  • Dynatrace
  • Postman API

Accomplishments

    Developed and implemented shell scripts to automate routine system report task.

Timeline

Production Support Analyst

Surya Informatics Solutions Pvt Limited
11.2020 - 05.2025

Programmer Analyst

Cognizant Technologies Solutions
11.2011 - 07.2014

M.E. - Power Engineering And Management

College of Engineering

B.E. - EEE

Kongu Engineering College

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Annith Kumar T