Annith Kumar T
2/311, Shri Rajappa Nagar,Ellakudi Kattur,Trichy.
Summary
- Production Support Analyst with 4 years and 6 months of experience having technical knowledge in Oracle 19C, SQL, UNIX.
- Good Exposure to Banking and handled tickets with rotational shift.
- Good knowledge over Services Operations at ITIL (Information Technology Infrastructure Library).
- Good experience in Incident, Problem and Change Management.
- Raised tickets for the unexpected delays and issues in the incident and problem management system to avoid business impacts.
- Having hands on experience in deploying codes at every application releases.
- Experience in writing SQL queries for monitoring the status of batches and also checking the usage and blockings in databases.
- Experience on managing multiple Linux platforms and used Linux commands like ps-ef, du, df, chmod, find,sed, grep, awk, diff, cut, vi-editor.
- Providing 24/7 support for our client globally.
- Monitoring Jobs in Autosys tool to check whether the expected jobs are completed successfully.
- Used ITRS Geneos tool to check health of Application and Server on regular basis whether any warning message is received.
- Used dynatrace tool to for the Application Performance Monitoring.
Overview
14
14
years of professional experience
Work History
Production Support Analyst
Surya Informatics Solutions Pvt Limited
11.2020 - 05.2025
- By using PuTTY configuration tool, connected and logged in to multiple UNIX servers.
- Resolved database tasks with Oracle SQL Developer tool for queries based on upstream/downstream user request.
- Generating manual reports as per user service request from database by writing SQL queries.
- Proficient in WinSCP for secure file transfer between local and remote systems using various protocols such as SFTP,FTP and SCP.
- Used Dynatrace tool to alerting the application performance and taken action for the alerts.
- Used Jenkins to perform the build pipeline execution and to check the console output.
- Used Splunk tool for check the logs and taking the log data analytics using the stats SPL commands.
- Having experienced in monitoring autosys job status and taken action for the failure issues and scheduling the autosys jobs using the JIL file .
- Worked in the DR activity during the weekends and make sure the DR service is running fine or not.
- Doing the data fix for the job failure issues after testing in the UAT and restarting the service in the linux to give the workaround of the issue.
- Processed and resolved the customer service request using the Service-now ticketing tool and deal with incidents, problems and other services.
- Resolved database tasks with Oracle SQL Developer tool for queries based on upstream/downstream user request
Programmer Analyst
Cognizant Technologies Solutions
11.2011 - 07.2014
- Used client based tool for incident management
- Provided ongoing support for users experiencing issues or requiring assistance with application functionality.
- worked on sop creation for reoccurring incidents and adhered to sop processes for various standard issues and problems
- Collaborated with cross-functional teams to ensure seamless integration of new features into existing applications.
Education
M.E. - Power Engineering And Management
College of Engineering
Guindy02-2017
B.E. - EEE
Kongu Engineering College
Perundurai, Erode07-2011
Skills
- SQL developer tool
- AutoSys
- PuTTY
- Service now
- ITRS Geneos
- WinSCP
- Jenkins
- Splunk tool
- Dynatrace
- Postman API
Accomplishments
Developed and implemented shell scripts to automate routine system report task.
Timeline
Production Support Analyst
Surya Informatics Solutions Pvt Limited
11.2020 - 05.2025
Programmer Analyst
Cognizant Technologies Solutions
11.2011 - 07.2014
M.E. - Power Engineering And Management
College of Engineering
B.E. - EEE
Kongu Engineering College
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