Aakash Raman

Roles and Responsibility

Project #1 :

Domain : Healthcare

• Proactively monitoring EOD and SOD jobs using Autosys and promptly resolving log file issues.
• Provided technical support to production systems, including troubleshooting and resolving issues.
• Performing rigorous daily system health checks, generating business-ready reports, and ensuring timely dissemination
• Executing meticulous test scripts against Teradata source and rigorously validating rules per mapping documentation
• Strategically prioritizing tickets based on impact and urgency (SEV1, SEV2, SEV3, SEV4)
• Taking charge in bridge calls, orchestrating team coordination for issue resolution, and expertly managing SOP documents for various severity levels
• Harnessing Atlassian JIRA for efficient ticket tracking and dynamic report generation
• Seamlessly accessing Linux servers from Windows using PuTTY and executing precise SSH commands.
• Leveraging SQL scripts for comprehensive report generation and swift query resolution.
• Analyzed system performance metrics and identified areas of improvement.
• Expertly utilizing Dynatrace and CloudWatch tools for robust server and application monitoring.
• Documented root cause analysis findings after investigating incidents that occurred in a live environment.
• Commandingly employing Linux commands for thorough server process examination and precise log file analysis.
• Actively participating in COB activities and assertively managing deployment tasks, including pre-build, post-build actions, and meticulous build verification in Jenkins.
• Monitored server logs for anomalies and errors.