MEESALA CHANUKYA
Technical Program Manager
Hyderabad
Summary
Technical Program/Product Manager with 5+ years of experience in data-driven product operations, analytics, implementations & integrations and cross-functional stakeholder management. Expertise in designing and improving KPIs, onboarding clients, and building scalable monitors/dashboards to track the KPIs. Adept in SQL, API integration, Agile methodology (Scrum and Kanban), and product lifecycle management.
Overview
9
9
years of professional experience
2020
2020
years of post-secondary education
3
3
Certifications
Work History
Technical Program Manager - Data Quality
NARVAR
05.2023 - Current
- Company Overview: Post Purchase eCommerce, B2B SAAS
- Collaborated with PMs and engineers to define KPIs for existing and new product launches.
- Collaborated with ML engineers and PMs to aid in building ML models to improve the accuracy and coverage of the Narvar EDD product across the merchants for multiple carrier partners, impacting at least 10 million customers.
- Launched Control Tower to improve data quality, boosting Perfect Order Score from 36% to 82%, thereby reducing the churn risk by 15%.
- Designed SQL-based self-serve dashboards in Metabase for C-level executives, Sales Engineers, Customer Success teams, and other stakeholders to proactively monitor the data quality across the products for our merchants.
- Played a pivotal role in the rollout of the monitor product - a self-serve platform for retailers to monitor their product metrics.
- Awarded 'Resilience Champion' for consistent delivery of product KPIs, and being the best performer in the team for three consecutive years.
- Post Purchase eCommerce, B2B SAAS
Technical Program Manager - Implementation & Integrations
NARVAR
09.2021 - 05.2023
- Company Overview: Post Purchase eCommerce, B2B SAAS
- Established and streamlined the implementations team of seven, reducing onboarding time from more than 30 days to seven days.
- Built a high-performing team, which is widely known as the most responsive team in Narvar.
- Ideated and built multiple self-serve tools and automated testing tools, improving onboarding by 70%; integrated multiple carrier APIs and EDIs.
- Generated £7 million in revenue through international product launches, such as home pickup and insurance.
- Facilitated product customization and enhancement prioritization as Scrum Master; collaborated in sprint planning and execution along with PMs and SMs of engineering teams.
- SPOC for carrier integrations, and critical incident resolution during peak traffic.
- Developed multiple articles on Confluence documenting the API specifications, integration guidelines, and technical requirements, helping to reduce the implementation times.
- Trained the customer support team to make them self-sufficient in handling L1 and L2 level issues, reducing dependency on engineers.
- Post Purchase eCommerce, B2B SAAS
Technical Program Manager
AB InBev
06.2020 - 09.2021
- Company Overview: Leading Brewing company, B2C
- Implemented Continuous Service Improvement framework in IT Ops team fostering continuous learning within the team.
- Setup and streamline the zone transfer process including the top leadership for seamless movement within the zones.
- Automated the Zone Transfer process, like cloud-based SMTP transfer avoiding hours of backups, reducing the migration timeline from 3 days to 10 hrs.
- Leading Brewing company, B2C
Program Management Intern
SWIGGY INC.
04.2020 - 05.2020
- Company Overview: Online food delivery app, Quick Commerce
- Scaled item-level forecasting from 3 to 10 chains, improving efficiency by 20%.
- Designed demand forecasting dashboards for restaurant partners by collaborating with the ML team; selected for national meeting presentation.
- Reduced delivery time by 1.5 minutes in pilot, with INR 3Cr/month impact.
- Online food delivery app, Quick Commerce
System Analyst
TATA CONSULTANCY SERVICES
06.2016 - 05.2018
- Company Overview: IT consultancy Services
- Resolved 1100+ issues, 50% more than team average.
- Created automation scripts saving $6K and migrating 150K+ data objects as part of the plant operations migration.
- Mentored 6 associates; conducted 30+ knowledge transition sessions.
- Designed dashboards and led root cause analysis, improving team productivity by 7%. Awarded star performer of the month.
- Designed & presented 30+ Monthly & Biweekly dashboards to analyze application's performance for 12 months.
- IT consultancy Services
Education
MBA -
Indian Institute of Management Calcutta
B.Tech - Mechanical Engineering
NIT Surat
Skills
SQL
Certification
Certified Scrum Master (CSM), Scrum Alliance
Timeline
Technical Program Manager - Data Quality
NARVAR
05.2023 - Current
Technical Program Manager - Implementation & Integrations
NARVAR
09.2021 - 05.2023
Technical Program Manager
AB InBev
06.2020 - 09.2021
Program Management Intern
SWIGGY INC.
04.2020 - 05.2020
System Analyst
TATA CONSULTANCY SERVICES
06.2016 - 05.2018
B.Tech - Mechanical Engineering
NIT Surat
MBA -
Indian Institute of Management Calcutta
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