Meet Lakum
Associate Manager - Client Relationship And Management
Ahmedabad
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Associate Manager
GROUNDOPS PVT LTD
Ahmedabad
01.2022 - Current
- Oversaw training and onboarding process for all newly hired employees within operations department.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Mentored and supported operations department employees to create strong workplace culture.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Customer Service Subject Matter Expert
Vodafone India Services Pvt Ltd
Ahmedabad
11.2015 - 01.2022
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Sales Manager
Sheth Developers PVT LTD
Ahmedabad
06.2014 - 10.2015
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Education
Master Of Business Administration - Marketing
Amrut Mody School of Management
Ahmedabad 08.2012 - 05.2014
Bachelor Of Computer Applications - Computer
Bhavnagar University
Swaminarayan College Of Computer Science 08.2009 - 05.2012
Skills
Customer rapport
undefinedTimeline
Associate Manager
GROUNDOPS PVT LTD
01.2022 - Current
Customer Service Subject Matter Expert
Vodafone India Services Pvt Ltd
11.2015 - 01.2022
Sales Manager
Sheth Developers PVT LTD
06.2014 - 10.2015
Master Of Business Administration - Marketing
Amrut Mody School of Management
08.2012 - 05.2014
Bachelor Of Computer Applications - Computer
Bhavnagar University
08.2009 - 05.2012
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