Meet Lakum
Associate Manager - Client Relationship And Management
Ahmedabad
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Associate Manager
GROUNDOPS PVT LTD
Ahmedabad
01.2022 - Current
- Oversaw training and onboarding process for all newly hired employees within operations department.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Mentored and supported operations department employees to create strong workplace culture.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Customer Service Subject Matter Expert
Vodafone India Services Pvt Ltd
Ahmedabad
11.2015 - 01.2022
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Sales Manager
Sheth Developers PVT LTD
Ahmedabad
06.2014 - 10.2015
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Education
Master Of Business Administration - Marketing
Amrut Mody School of Management
Ahmedabad 08.2012 - 05.2014
Bachelor Of Computer Applications - Computer
Bhavnagar University
Swaminarayan College Of Computer Science 08.2009 - 05.2012
Skills
Customer rapport
Department oversight
Operations management
Staff Management
Recruiting and interviewing
Employee performance evaluations
Employee scheduling
Training
Consulting
Staff supervision
Business Development
Project Management
Timeline
Associate Manager
GROUNDOPS PVT LTD
01.2022 - Current
Customer Service Subject Matter Expert
Vodafone India Services Pvt Ltd
11.2015 - 01.2022
Sales Manager
Sheth Developers PVT LTD
06.2014 - 10.2015
Master Of Business Administration - Marketing
Amrut Mody School of Management
08.2012 - 05.2014
Bachelor Of Computer Applications - Computer
Bhavnagar University
08.2009 - 05.2012