Summary
Overview
Work History
Education
Skills
Certification
Activities
Accomplishments
Languages
References
Timeline
Generic
Meeta Gulati

Meeta Gulati

Mumbai

Summary

Highly experienced Program Director with proven success in managing complex projects. Adept at strategic planning, budgeting, and team leadership. Skilled in fostering partnerships and driving change to achieve program goals. In previous roles, have successfully launched new initiatives and streamlined processes for improved efficiency.

Overview

12
12
years of professional experience
1
1
Certification

Work History

ICT Program Director

Ericsson India Pvt. Ltd.
04.2019 - Current
  • Responsible for end-to-end managing customer projects in Packet Core & IP domain for Vodafone and 3GPP/OSS domain for Reliance JIO
  • Reporting to Head of Service Delivery
  • Managing end to end project execution including resource management, scope management, vendor management, ordering, stakeholder management, cost management (control expense and regular checks to meet defined budget)
  • Handle customer relations and expectations.
  • Regular status reporting and stakeholder management at the CXO level.
  • Managing risk through identification, assessment, and prioritization.
  • Driving pre-sales activities (proposals & opportunities), preparing delivery scope, costing, risk analysis, timelines, vendor negotiations, solution finalization & SoW preparation
  • Work with engineering and support functions to monitor and track key engineering or business parameters like quality, CSAT, and Employee Engagement at the BU/SBU Level.
  • Drive changes to contract during project life cycle.

Service Delivery Manager

Cisco Systems
01.2013 - 01.2019
  • Responsible for managing customer Operations and SLAs, customer contract execution and upsell opportunities for business continuity
  • Reporting to Head of Service Delivery EMEAR Region
  • Handled and managed successful operations/scope of delivery along with customer support team
  • Maintained high level of customer satisfaction, trust and intimacy by way of consistently providing best customer service
  • Conducted successful Monthly Service Reviews (MSRs) and Quarterly Business Review (QBR) as required with the Customer and Cisco personnel
  • Coordinated the interactions within internal teams, partner and customer resources toward the completion of key project areas
  • Drove the renewal of the existing customer contract and identified upsell opportunities along with Business Development managers and Sales team
  • Focused on revenue, P&L, renewals and change requests for company’s profitable growth.

Engagement Manager

Cisco Systems
  • Responsible for running Operations Management Office established for project governance, meeting SLAs, customer satisfaction, successful delivery of Time & Management delivery model
  • Reporting to Director Managed Services
  • Guided and supported Operations support Managers who were responsible for the execution of the delivery
  • Partnered with Technology architects, Technology Director and Service Delivery managers for successful implementation of the delivery
  • Focused on improving processes by executing service improvement plans and contract compliance
  • Owned the capability development/ training program for Reliance JIO teams and internal employees and initiative taken at the CEO level.

Change Manager

Cisco Systems
  • Responsible for defining and implementing change management processes as per CCB guidelines and approvals
  • Reporting to Head of Project Management Office
  • On boarded Reliance and Cisco technical teams on the change management processes
  • Work towards maintaining the design integrity, accurate documentations and resource efficiency
  • Re-enforced Technical Leadership Board -a reviewer and approver body for effective governance and tracking changes to help in resource planning and budgeting.

Test Lead

Cisco Systems
  • Led the efforts in delivering quality product for Cisco’s Secure Access and Mobility Product group
  • Part of QA for Cisco’s Identity Service Engine (ISE) an identity-based access control policy platform
  • Developed strategies on Quality processes
  • Improved the test processes
  • Defined process to improve the quality of the product
  • Ex: Analysis of the customer found defects to do more focus testing
  • Worked on Release and Change management of product releases
  • Planning and tracking of the main release and sustenance releases.

Education

M. Sc. - Information Systems -

Dakota State University, South Dakota

Skills

  • Program/Project Management
  • Change Management
  • Service Delivery
  • Governance
  • Contract Fulfillment Responsible
  • Vendor Management
  • Cloud NFVi
  • Financial Management
  • Team Building & Mentoring
  • IP/MPLS
  • Network Security
  • Optical Fiber technologies
  • Operations Management
  • Stakeholder Management
  • Contract Execution strategy
  • Compliance Management
  • Budgeting and financial management
  • Program Leadership
  • Customer service experience

Certification

  • PMP Certified Professional, 1815796
  • ITIL V3

Activities

  • Participation in Women of Impact 2018. Submitted paper on Organizational Transformation under non-technical category. Title of the paper: Driving excellence through Operations Management Office (OMO)
  • Started Women Connected Network at the Business Unit level in Cisco Systems, San Jose, CA.
  • Active member of Women in Technology group, organizing and taking part in the events

Accomplishments

  • Founding member of Indian Connecting People (Icon), a Cisco professional development affinity group
  • Volunteer for non-profit organizations like TiE and SIPA (Silicon Valley Indian Professional Association)
  • Participation in Women of Impact 2018. Submitted paper on Organizational Transformation under non-technical category. Title of the paper: Driving excellence through Operations Management Office (OMO)
  • Started Women Connected Network at the Business Unit level
  • Active member of Women in Technology group, organizing and taking part in the events
  • Volunteer for Youth For Seva (YFS) – teaching spoken English to 5th standard class in non-profit school
  • Started Project called Jagriti to help bring Cleanliness awareness in my community. Organized Cleanliness Drive and Street Play on Cleanliness conducted by kids of the society

Languages

Hindi
First Language
English
Proficient (C2)
C2

References

References available upon request.

Timeline

ICT Program Director

Ericsson India Pvt. Ltd.
04.2019 - Current

Service Delivery Manager

Cisco Systems
01.2013 - 01.2019

Engagement Manager

Cisco Systems

Change Manager

Cisco Systems

Test Lead

Cisco Systems

M. Sc. - Information Systems -

Dakota State University, South Dakota

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Meeta Gulati