Kunal Jai Kaushik
IT Professional
Noida,UP
Summary
With over 18 years of experience in IT operations, IT automation, and management, I bring extensive knowledge to any organization. Expertise in IT infrastructure projects, ITIL/ITSM, program/project management, and relationship management. Strong background in budgeting and talent management. Highly skilled in implementing ITIL processes, optimizing systems, and managing IT audits. Quick learner and effective communicator, excelling at leading and motivating teams to achieve targets. Experience in budget and cost management, particularly in IT infrastructure and resources, proven invaluable. Successfully managed multiple external and internal audits, including cybersecurity and ISO certifications such as 270001 and ISO2K from a functional perspective.
Overview
18
18
years of professional experience
7
7
Certification
6
6
years of post-secondary education
Work History
Associate Program Director
Birlasoft Limited
05.2016 - Current
- Oversee and plan IT operations and strategy across multiple continents, including the implementation and management of processes and procedures.
- Lead a team of over 120 people distributed across various geographies.
- Maintain high service levels and customer satisfaction scores.
- Manage new initiatives, including technology evaluation, implementation, and adoption for Birlasoft Internal IT.
- Head the Project Management Office, overseeing the evaluation, implementation, and adoption of new technologies.
- Implement SSE solutions like Netskope and Forcepoint, enhancing productivity with Autopilot and Intune.
- Develop and deploy automation solutions in end-user computing, data center, and network domains, resulting in significant time and cost savings.
- Transition from on-premises infrastructure to multi-cloud platforms, improving scalability and flexibility.
- Lead network transformation projects with major switch upgrades and network automation using Cisco DNA Center and 1000eyes.
- Achieve significant cost savings through automation, SaaS adoption, and other cost optimization projects.
Deputy Manager-IT
Avantha Power & Infrastructure Limited
07.2011 - 05.2016
- Managed a team of engineers across three locations (plants and corporate office) and oversaw operations of three data centers.
- Maintained Windows server-based systems, including Active Directory, file servers, and print servers, ensuring seamless connectivity.
- Reported server and service uptime metrics, ticket statistics, and project operations to upper management, and reviewed service provider performance.
- Executed and streamlined the 'Strategic Outsourcing Of IT' contract to Wipro, achieving a 30% reduction in operational printing costs.
- Designed and implemented IP network infrastructure for plants (wired and wireless) and established SAP R/4 infrastructure with a Disaster Recovery site.
- Managed IT asset management, license compliance, budget, vendor management, SLA, and data center management.
Assistant Manager (I.T)
Reliance Infrastructure Limited
08.2008 - 07.2011
- Handled IT operations within the plant environment, providing desktop support to over 300 users.
- Managed a network infrastructure supporting over 300 PCs and laptops across a large plant area.
- Performed risk assessments and control analyses for all hardware and network devices, along with documentation.
- Implemented ISO 27001 policies, focusing on network and physical security domains.
- Led and managed a team of 3-4 people to achieve company goals.
- Maintained and administered the entire network infrastructure, troubleshooting hardware and network issues.
- Configured and maintained network servers and ensured regular data backups using Windows Backup.
- Designed and implemented the IP network infrastructure for the plants (wired and wireless) and set up CCTV and EPABX systems.
- Managed daily IT operations, including user profile creation, password resets, file sharing, printer configuration, and troubleshooting desktop issues.
Engineer Trainee
Utility PowerTech Limited
03.2007 - 07.2011
- Handled IT operations within the plant environment, providing desktop support to over 300 users and managing network infrastructure.
- Performed risk assessments and implemented ISO 27001 policies, focusing on network and physical security.
- Managed IT assets, ensured regular data backups, and maintained printers using tools like Web Jetadmin.
Education
M.B.A - I.T
Maharishi Dayanand University
01.2012 - 01.2014
B.Tech - Information Technology
Kurukshetra University
10.2001 - 12.2005
No Degree - Digital Transformation
Indian School of Business
08.2022 - 11.2022
Skills
- IT Management and Delivery
- IT Governance
- IT Infrastructure Management
- Vendor & Contract Management
- Data Center Management
- Program/Project Management
- Relationship Management
- People/Team Management
- Operations Management
- Analytical Thinking
- Process Improvement
- ITSM (IT Service Management)
- Team Building
- Cloud Computing
- IT Automation
- Cost Optimization
- Budgeting
Accomplishments
- Implemented SSE solutions like Netskope and Forcepoint.
- Enhanced productivity with Autopilot and Intune.
- Developed automation solutions, saving time and costs.
- Transitioned infrastructure to multi-cloud platforms.
- Led a network transformation with switch upgrades and automation.
- Integrated IT for Birlasoft and KPIT post-merger.
- Smoothly relocated the corporate data center.
- Improved user experience with self-help and self-healing automation.
- Deployed IT infrastructure for new facilities (1500 to 3500-seater).
- Implemented SD-WAN for resource optimization and cost savings.
- Achieved significant savings through cost optimization projects.
Certification
- Certification in Digital Transformation, Indian School of Business
- ITIL V3
- SIX Sigma Yellow belt
- PM Aspire Gold, Birlasoft custom Program Management certification Program
- CEH V6
- MCP
- CCNA
Languages
English
Hindi
Training
- Palo Alto Networks Firewall Essentials, Configuration and Management (EDU-210)
- AZ-104, Microsoft Certified Administrator
- ITIL V4
- ISMS 27001 Internal Auditor
- HPCSM
- RHCE training
- MCSD training
Awards
- Award for Corporate Facility Migration, 2018, Birlasoft Limited
- Champions of Birlasoft, 2020, Birlasoft Limited
- Award for ERP & Intranet implementation, 2012-13, Avantha Power & Infrastructure Limited
- Certificate of appreciation for ISMS 27001 implementation, 2008, Reliance Infrastructure Limited
- Multiple SPOT awards, 2011-16, Avantha Power & Infrastructure Limited
- Appreciation Letter from Director Operations, Reliance Infrastructure Limited
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Work-life balanceCompany CultureCareer advancementFlexible work hoursPersonal development programsQuote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Software
Microsoft Office
Microsoft Project
Interests
New Technology
Travelling
Automation in IT
Generative AI
Timeline
No Degree - Digital Transformation
Indian School of Business
08.2022 - 11.2022
Associate Program Director
Birlasoft Limited
05.2016 - Current
M.B.A - I.T
Maharishi Dayanand University
01.2012 - 01.2014
Deputy Manager-IT
Avantha Power & Infrastructure Limited
07.2011 - 05.2016
Assistant Manager (I.T)
Reliance Infrastructure Limited
08.2008 - 07.2011
Engineer Trainee
Utility PowerTech Limited
03.2007 - 07.2011
B.Tech - Information Technology
Kurukshetra University
10.2001 - 12.2005
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