Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Disclaimer
Personal Information
Additional Qualifications
Timeline
Generic

Mega J

Bangalore

Summary

Dynamic Service Support Manager at Gallagher Center of Excellence, specializing in US and Canada commercial insurance. Established history of driving process improvements and developing SOPs, significantly enhancing client engagement through impactful communication and training delivery.

Overview

10
10
years of professional experience

Work History

Service Support Manager

Gallagher Center of Excellence
Bangalore
01.2015 - Current
  • Trained on US and Canada Policy - Services like EPIC update, Policy Checking, Proposals, Quote letter, Indexing, Incoving, Pre Renewal request, Auto Renewal Letter
  • Responsible for Training and drafting SOPs
  • Responsible for Client review calls & Presentations
  • Key player in Canada BPC, Incoving, Pre Renewal request, Auto Renewal Letter
  • Can handle client calls ( weekly/monthly review calls)
  • SPOC for on call clarifications with clients
  • Trainer and SME for the process. Trained 2 batches of 4 HCs
  • SPOC for cultural activities

Education

M.com -

Seshadripuram college
01.2017

B.com -

Seshadripuram college
01.2015

PUC -

Vidya Mandir Ind PU Education Society
01.2012

SSLC -

Vidya Mandir Education Society
01.2010

Skills

  • Knowledge of US and Canada Commercial insurance
  • Process improvement
  • SOP development
  • Policy life cycle Services
  • EPIC update
  • Policy Checking
  • Proposals
  • Quote letter
  • Indexing
  • Incoving
  • Pre Renewal request
  • Auto Renewal Letter
  • Service Trainer
  • Creating SOPs
  • Internal and External stakeholder Reporting
  • Client review presentations
  • Managing client calls
  • New Transition

Accomplishments

  • Hosted Gallagher day event

Languages

  • English
  • Kannada
  • Telugu
  • Tamil

Disclaimer

I hereby declare that the above information furnished is true to the best of my knowledge and belief.

Personal Information

  • Date of Birth: 09/05/94
  • Gender: Female
  • Marital Status: Single

Additional Qualifications

  • Certification in English Proficiency, Seshadripuram College, 2016
  • Certification in Industry Readiness Program, Seshadripuram College, 2016
  • AINS 101

Timeline

Service Support Manager

Gallagher Center of Excellence
01.2015 - Current

M.com -

Seshadripuram college

B.com -

Seshadripuram college

PUC -

Vidya Mandir Ind PU Education Society

SSLC -

Vidya Mandir Education Society
Mega J