Mega J
Bangalore
Summary
Dynamic Service Support Manager at Gallagher Center of Excellence, specializing in US and Canada commercial insurance. Established history of driving process improvements and developing SOPs, significantly enhancing client engagement through impactful communication and training delivery.
Overview
10
10
years of professional experience
Work History
Service Support Manager
Gallagher Center of Excellence
Bangalore
01.2015 - Current
- Trained on US and Canada Policy - Services like EPIC update, Policy Checking, Proposals, Quote letter, Indexing, Incoving, Pre Renewal request, Auto Renewal Letter
- Responsible for Training and drafting SOPs
- Responsible for Client review calls & Presentations
- Key player in Canada BPC, Incoving, Pre Renewal request, Auto Renewal Letter
- Can handle client calls ( weekly/monthly review calls)
- SPOC for on call clarifications with clients
- Trainer and SME for the process. Trained 2 batches of 4 HCs
- SPOC for cultural activities
Education
M.com -
Seshadripuram college
01.2017
B.com -
Seshadripuram college
01.2015
PUC -
Vidya Mandir Ind PU Education Society
01.2012
SSLC -
Vidya Mandir Education Society
01.2010
Skills
- Knowledge of US and Canada Commercial insurance
- Process improvement
- SOP development
- Policy life cycle Services
- EPIC update
- Policy Checking
- Proposals
- Quote letter
- Indexing
- Incoving
- Pre Renewal request
- Auto Renewal Letter
- Service Trainer
- Creating SOPs
- Internal and External stakeholder Reporting
- Client review presentations
- Managing client calls
- New Transition
Accomplishments
- Hosted Gallagher day event
Languages
- English
- Kannada
- Telugu
- Tamil
Disclaimer
I hereby declare that the above information furnished is true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 09/05/94
- Gender: Female
- Marital Status: Single
Additional Qualifications
- Certification in English Proficiency, Seshadripuram College, 2016
- Certification in Industry Readiness Program, Seshadripuram College, 2016
- AINS 101
Timeline
Service Support Manager
Gallagher Center of Excellence
01.2015 - Current
M.com -
Seshadripuram college
B.com -
Seshadripuram college
PUC -
Vidya Mandir Ind PU Education Society
SSLC -
Vidya Mandir Education Society
Similar Profiles
Nikita ShingraniNikita Shingrani
Assistant Manager at Gallagher Center Of ExcellenceAssistant Manager at Gallagher Center Of Excellence
Mandara BMandara B
Senior Process Analyst – Operations (Service support management) at Gallagher Center of ExcellenceSenior Process Analyst – Operations (Service support management) at Gallagher Center of Excellence
Jayashankar Jayashankar null
Team Manager at Gallagher Center Of ExcellenceTeam Manager at Gallagher Center Of Excellence
Sathish ArmugamSathish Armugam
Assistant Manager at Gallagher Center of ExcellenceAssistant Manager at Gallagher Center of Excellence
Simran SSimran S
Travel Consultant at BCD TravelTravel Consultant at BCD Travel