Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Megha

Noida

Summary

Highly-motivated, detail-focused Business manager & customer service professional with 6 years of broad based experience. Solution-oriented, expert researcher and innovative problem solver, able to utilize proprietary industry technologies to quickly track down and resolve discrepancies. Self-directed, perform efficiently in busy environment handling many tasks simultaneously. Collaborative team leader, with strong client facing talents, guiding and mentoring the delivery of excellent customer service.Proven track record of delivering high customer satisfaction through go-to-market strategy.

Overview

8
8
years of professional experience

Work History

Business Manager

Indiamart Intermesh Pvt Ltd
Noida
07.2019 - Current
  • Experience of proven leadership track - record in leading large B2B search engine in customer Advocacy/Analysis , sales support, Sales planning retention/Churn Analysis
  • Conduct Business Process Analysis and identify critical issues and gaps for established organizational process.
  • Address customer inquiries through phone/email/face 2 face meetings, ensuring prompt and satisfactory resolutions.
  • Analyze the qualitative & quantitative data to uncover the competition and industry information to drive business revenue.
  • Collaborate with cross-functional teams to resolve complex customer issues, resulting in a 15% reduction in escalations.
  • Handling of pre & post sales services of customers & maintaining accurate records of interactions and transactions using CRM software & ERP Software.
  • Product handling experience and market analysis to identify customer and market needs and requirements.
  • Recruit, develop & ensure Retention of team by formulating their development plans, meeting their training needs and communicating with them on a regular basis.

Enterprise Business Manager

Vodafone Idea Ltd.
Jaipur
03.2016 - 06.2019
  • Assisted customers with billing inquiries, service disruptions, recharge pack benefits and account changes under postpaid & prepaid business.
  • Successfully upsold additional services, contributing to a 20% increase in revenue.
  • Resolved billing disputes resulting in a 30% decrease in outstanding accounts receivable for COCP & COIP customers.
  • Interacted with customers and vendors with utmost professionalism to solve issues and challenges.
  • Led weekly training sessions for new team members on customer service best practices

Education

MBA - Marketing & HR

Banasthali University
Rajasthan
04-2016

Skills

  • Requirements Gathering
  • Budgeting
  • Market Analysis
  • B2B Business Development
  • Strategic Business Planning
  • Lead Generation
  • Customer Service Management
  • Category Management
  • Telecom & Ecommerce product handling
  • Pre/Post sale Service Analysis
  • Process Development
  • Employee Management
  • Data Analysis
  • Advanced Problem Solving
  • Compliance
  • Sales Trend Analysis

Accomplishments

  • “Best performer AMJ “-2023
  • “Best Team AMJ“-2023
  • “Performer of the year “-2020
  • “Employee of the Year” -2020
  • Top 1 BM in overall Rajasthan – 2018
  • Vodafone Star – 2019

Timeline

Business Manager

Indiamart Intermesh Pvt Ltd
07.2019 - Current

Enterprise Business Manager

Vodafone Idea Ltd.
03.2016 - 06.2019

MBA - Marketing & HR

Banasthali University

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Megha