Megha BM
Delivery Manager
Bangalore
Summary
Successful Delivery Manager with 16+ yrs proven expertise in managing delivery programs at large scale, expertly handling needs across globe. Coordinates schedules, teams and resources to consistently meet customer demands and exceed expectations. Good contract management and quality assurance skills.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Delivery Manager
Mindlinks Solutions https://www.mindlinksinc.com/
Bangalore South
01.2017 - Current
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Monitored customer quality metrics leading to a 20% reduction in bugs and took proactive steps to implement resolutions and restore acceptable levels.
- Extensive hands-on experience in Salesforce platform (SAAS), QA, and project management, SDLC coupled with a strong background in team and account management.
- .Define and monitor the KPI’s to team members and drive efficiency.
- Reusability of code and productivity improvements.
- Coordinated new hire recruitment, training and development.
- Managed third-party contracts to drive delivery of required services.
- Planned and managed full managed project lifecycles, from conception through final completion.
- Participated in drafting service budgeting,onboarding resources ,advising on areas of possible improvement to reduce costs and service delivery times.
- Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Integrated new technologies and best practices to improve delivery management.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
- Generated reports for IT project progress and performance.
- Established and enforced project timelines and deadlines. Managing SLA, Governance, Risk and Mitigation plan
- Managed various IT projects to meet deadlines and customer requirements.
- Partnered with project team members to identify and quickly address problems .
- Monitored and tracked project progress to support timely completion using SCRUM , Agile methodology.
- Developed and introduced IT strategies to improve operational efficiency.
- Resolved staff conflicts and identified potential areas of improvement.
- Communicated project updates to stakeholders at all levels.
- Negotiated and managed project budgets to meet goals.
- Risk and Mitigation , Updated customers and senior leaders on progress and roadblocks.
Test Manager
Mindlinks Solution
Bangalore South
08.2011 - 12.2016
- Updated ongoing testing procedures for software to account for changes resulting from post-release patches.
- Maintained bug reporting system for logged faults, delegating issues to development personnel for remediation.
- Coordinated with off-site staff to verify correct use of test procedures and confirm accurate reporting.
- Created parameters for automated testing and diagnostic protocols on integrated system.
- Tested pre-release data modifications to reduce possibility of end users experiencing crashes or bugs.
- Analyzed historical testing results to isolate failure patterns for long-term investigation into possible development protocols improvements.
- Defined testing and acceptance strategies and determined quality assurance benchmarks.
- Documented testing procedures for developers and future testing use.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Kept scripts and test cases updated with current requirements.
- Advised developers on problems with databases, performance and other issues.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Built automated test scripts to handle repetitive software testing work.
- Incorporated delivery requirements into planning of testing schedules.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
Senior Test Analyst
Harman https://www.harman.com/
Bangalore South
07.2007 - 07.2011
- Reviewed all test cases and test scripts for quality and identified additional areas to review.
- Documented current production methods to identify points of limitation to target for quantification through testing procedures.
- Directed team members to follow specific testing standards and guidelines as outlined in project requirements.
- Evaluated data sets from multiple test implementations to determine and account for standard variance in test results.
- Documented integration issues and vulnerabilities and outlined improvement recommendations.
- Created successful test scripts to manage automated feature testing,
- Identified bugs and issues within system and applied troubleshooting techniques for mitigation purposes.
- Met with quality assurance, developers and project managers to assess scope and sequence of project.
- Optimized test cases to maximize success of manual software testing.
- Planned and devised cohesive test plans for projects using advanced testing technologies.
- Directed teams completing regression tests to support successful product development stages.
- Tailored testing procedures to obtain data most relevant to understanding underlying causes of production limitations.
- Input test results to relational database management software for use in metadata compilation and study and consultation in future test design.
Education
Bachelor of Engineering -
PESIT
07.2003 - 07.2007
Executive MBA -
IIMC
05.2011 - 05.2012
Skills
Quality assurance
Certification
Salesforce Administration
Timeline
Delivery Manager
Mindlinks Solutions https://www.mindlinksinc.com/
01.2017 - Current
Test Manager
Mindlinks Solution
08.2011 - 12.2016
Executive MBA -
IIMC
05.2011 - 05.2012
Senior Test Analyst
Harman https://www.harman.com/
07.2007 - 07.2011
Bachelor of Engineering -
PESIT
07.2003 - 07.2007
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