MEGHA DHAMALE
Pune
Summary
Skilled Development Engineer with a proven track record at BMC Software, specializing in ITSM and ServiceNow development. Expert in JavaScript and agile methodologies, I excel in transforming complex requirements into high-quality solutions. Demonstrated success in enhancing system efficiency and user experience, underscored by a strong foundation in both technical and teamwork skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ITSM Application Developer
BMC Software
05.2022 - 02.2025
- Development and Support on BMC Remedy applications
- BMC Remedy IT Service Management (ITSM): In this project, my role as an Application Developer primarily focused on Incident, Problem, Release management, along with their configuration and development
- During the project, I took on the roles of both analyst and developer
- To accomplish this, I maintained strong interactions with the CMDB team
- Additionally, I gained solid knowledge of SR, Incident, Problem, Change, and Release tickets, while also developing expertise in localization issues and the Localization Toolkit
- Having the experience on 508 issue And d2p
- BMC Progressive View Apps: Worked as a developer on Progressive Views, an advanced UI with the same functionality as ITSM
- During the Progressive App project, I was responsible for both development and writing automation test cases
ServiceNow Developer (ITSM)
Manpower Group Service India
03.2018 - 05.2022
- ServiceNow ITSM Modules: Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management, Request Management.
- ServiceNow Scripting: Client Scripts, Business Rules, UI Actions, Script Includes, GlideRecord.
- ServiceNow Configuration: Forms, Tables, UI Policies, UI Actions, Notifications, Security Rules.
- ServiceNow Administration: User/Group management, Role-based access, Data Security, Service Level Agreements (SLAs).
- Integration Skills: SOAP, REST APIs, Web Services, MID Server, IntegrationHub, orchestration.
- Performance Analytics: Designing and configuring Performance Analytics widgets, dashboards, and reports.
- Service Portal Development: Building custom widgets, designing service portal interfaces.
Education
Bachelor of engineering - computer science
JSPM
Pune, India05.2017
Skills
- ServiceNow administration
- JavaScript
- ITSM
- ITIL
- ServiceNow scripting
- Change management
- Incident management
- Problem management
- SOAP integration
- REST APIs
- BMC Remedy development
- BMC Remedy
- Configuration
- Debugging
- Perforce
- Unit testing
- Agile methodology
Accomplishments
- Reduced incident resolution time by 25% through efficient troubleshooting and support strategies.
- Led project enhancing ITSM modules, resulting in 20% increase in process efficiency.
- Resolved over 100 customer-reported bugs, ensuring high-quality software delivery.
Projects
BMC Remedy IT Service Management, 10/01/18, 02/01/25, BMC Remedy IT Service Management project where asset management was a significant focus. Worked extensively on the localization toolkit to address localization issues. Participated in ongoing collaboration with other team members for troubleshooting and debugging processes. BMC Product Progressive View Apps, 05/01/18, 09/01/18, Worked as a developer on BMC's Progressive View Apps. Developed features for progressive view apps and managed both development and testing using automated processes. Wrote automation test cases for functionality verification. Service Now, Date period, Created customizations through ServiceNow. Strong Knowledge on Service Now API. Creation of Workflows. Strong in ServiceNow development, including scripting (JavaScript, Glide). Creation of script based on UI policy and Client Script.
Certification
- ITIL 4
- servicenow Administration
Timeline
ITSM Application Developer
BMC Software
05.2022 - 02.2025
ServiceNow Developer (ITSM)
Manpower Group Service India
03.2018 - 05.2022
Bachelor of engineering - computer science
JSPM
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