Megha Divekar
Mumbai
Summary
Dedicated professional with a proactive approach and rapid learning capabilities. Demonstrates a strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Sales Manager
Ginger Mumbai Airport
Mumbai
01.2025 - Current
- Ensured prompt and accurate responses to customer inquiries, enhancing client satisfaction.
- Analyzed market trends to identify new sales opportunities for the team.
- Resolved escalated customer complaints in a timely manner, maintaining high service standards.
- Cultivated strong relationships with top accounts to drive loyalty and retention.
- Trained and guided new team members, improving onboarding efficiency.
- Identified and pursued business opportunities with corporates, travel agents, and event planners.
- Collaborated with reservations, front office, banquet, and F&B teams to ensure seamless operations.
Sales Executive
Ginger Mumbai Airport
Mumbai
10.2023 - 12.2024
- Cultivated strong client relationships to promote hotel services and offerings.
- Negotiated to ensure mutual satisfaction and compliance.
- Implemented sales strategies to address customer needs and drive revenue growth.
- Encouraged repeat business through proactive engagement with existing customers.
- Responded promptly to inquiries regarding product features and pricing plans.
Sales Executive
IBIS MUMBAI VIKHROLI
Mumbai
03.2023 - Current
- Promoted to Sales Executive.
- Heartist of the Month, May 2023.
- Cross Exposure for the Reservation Department.
- Working on MEO and Contracting.
- Show round for property.
- Making and Keeping Track of Daily Reports.
- Overlooking Venue Look & Data-Lekt.
- Quoting proposals for leads.
Guest Service Associate
IBIS MUMBAI VIKHROLI
Mumbai
08.2021 - 02.2023
- Delivered exceptional guest service across Front Office and Food and Beverage departments.
- Recognized as Heartist of the Month for April 2022.
- Utilized Opera Cloud, Simphony, Materials Control, and My Menu to streamline operations.
- Ensured seamless guest check-in and check-out processes while assisting throughout stays.
- Worked for Restaurant and In-Room Dining operations for optimal service delivery.
- Participated in cross-training initiatives at Novotel and Pullman Delhi Aerocity.
Intern
J.W.MARRIOT SAHAR
06.2019 - 10.2019
- Escorted guests and ensured warm welcomes upon arrival.
- Maintained strong guest relations to guarantee satisfaction.
- Took orders efficiently at live counter to enhance service speed.
- Assisted chef in managing live counter operations.
- Supported house attendants and floor supervisor to optimize workflow.
Education
B.Sc. H.S -
SHEILA RAHEJA INSTITUTE OF HOTEL MANGEMENT
Mumbai03-2021
H.S.C - Commerce
M.L.DHANUKAR COLLEGE OF COMMERCE
Mumbai03-2018
S.S.C -
ST.XAVIERS HIGH SCHOOL
Mumbai03-2016
Skills
- Time management
- Organizational skills
- Attention to detail
- Goal orientation
- Enthusiasm
- Vigilance
- Multitasking
Languages
- English
- Marathi
- Hindi
Certification
- Heartist of the Month for May 2023
- Heartist of the Month for April 2024
Affiliations
- Reading
- Journaling
Timeline
Assistant Sales Manager
Ginger Mumbai Airport
01.2025 - Current
Sales Executive
Ginger Mumbai Airport
10.2023 - 12.2024
Sales Executive
IBIS MUMBAI VIKHROLI
03.2023 - Current
Guest Service Associate
IBIS MUMBAI VIKHROLI
08.2021 - 02.2023
Intern
J.W.MARRIOT SAHAR
06.2019 - 10.2019
B.Sc. H.S -
SHEILA RAHEJA INSTITUTE OF HOTEL MANGEMENT
H.S.C - Commerce
M.L.DHANUKAR COLLEGE OF COMMERCE
S.S.C -
ST.XAVIERS HIGH SCHOOL
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