Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Megha Gunjan

Noida

Summary

Dynamic professional with extensive experience at Ienergizer Pvt Ltd, excelling in employee training and coaching. Proven track record in process improvement and product expertise, enhancing team productivity and customer satisfaction. Skilled in needs assessment and customer feedback evaluation, driving impactful training initiatives and fostering a culture of continuous improvement.

Overview

4
4
years of professional experience

Work History

Product Trainer

Ienergizer Pvt Ltd
Noida
09.2024 - Current
  • Conducted needs assessments to identify product knowledge gaps among team members.
  • Trained newly hired top talent to enhance productivity in key positions.
  • Recommended improvements to existing training processes to optimize effectiveness.
  • Delivered ongoing coaching and mentoring sessions for individuals struggling with concepts.
  • Provided constructive feedback and positive reinforcement to maintain trainee motivation.

Product Specialist

Ienergizer Pvt Ltd
Noida
05.2023 - 08.2024
  • Evaluated competitors' products and services to identify areas of improvement.
  • Identified opportunities for cost savings through improved processes related to production or distribution.
  • Analyzed customer feedback to improve product design and performance.
  • Learned about product's technical specifications and accurately explained specifications to customers and work team.
  • Researched competitor products and consumer interests to anticipate and answer questions, providing more information.

Customer Support Specialist

Ienergizer Pvt Ltd
Noida
03.2021 - 05.2023
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Assisted customers with product installation, troubleshooting, and usage questions.

Education

B.Tech - Computer Science

Moradabad Institute of Technology
Moradabad
03-2021

Skills

  • Employee training and coaching
  • Needs assessment and analysis
  • Process improvement strategies
  • Product expertise
  • Customer feedback evaluation

Accomplishments

  • Master resource for product experts

Languages

Hindi
First Language
English
Elementary (A2)
A2

Timeline

Product Trainer

Ienergizer Pvt Ltd
09.2024 - Current

Product Specialist

Ienergizer Pvt Ltd
05.2023 - 08.2024

Customer Support Specialist

Ienergizer Pvt Ltd
03.2021 - 05.2023

B.Tech - Computer Science

Moradabad Institute of Technology

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Megha Gunjan