Summary
Overview
Work History
Education
Skills
Timeline
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MEGHA GUPTA

MEGHA GUPTA

Gurgaon

Summary

Results-driven Claims Analyst at Canara HSBC Life Insurance Company with advanced skills in SQL and PowerBI. Expert in analyzing data to enhance claims processing efficiency and customer satisfaction. Proven ability to develop quality assurance processes and foster strong relationships, ensuring compliance and operational excellence.

Overview

5
5
years of professional experience

Work History

Claims Analyst

Canara HSBC Life Insurance Company
Gurgaon
12.2022 - Current
  • Published various reports through analysis of data surrounding customer behaviors, customer relationships, stakeholder goals, and workflows.
  • Participated in dashboard development of Claims, providing key insights based on predictive modeling, which tracks and predicts claims behavior.
  • Conducted research, analyzed business operations, and problem solved operating inefficiencies.
  • Monitored claims processing trends to identify potential areas of improvement.
  • Developed and implemented quality assurance processes to check accuracy of claims processing.
  • Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
  • Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.

Customer Service Manager

Vidal Health Insurance Tpa Ltd
Gurgaon
02.2020 - 11.2022
  • Verified insurance coverage by telephone and online to guarantee proper cashless & reimbursement of benefits and estimate patients' financial responsibilities.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Developed relationships with providers and networks to achieve favorable client coverage.
  • Provided comprehensive customer service to drive client satisfaction.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Education

Master of Business Administration - Finance

APJ Abdul Kalam Technical University
Agra, UP
07.2019

Bachelor Of Commerce - Commerce

Dr. BR Ambedkar University
Agra, UP
07.2017

Skills

  • Microsoft Excel/ Advanced
  • SQL, PL/SQL
  • PowerBI
  • PostgreSQL
  • VBS/Macros
  • ETL
  • Power Query
  • Power Automate

Timeline

Claims Analyst

Canara HSBC Life Insurance Company
12.2022 - Current

Customer Service Manager

Vidal Health Insurance Tpa Ltd
02.2020 - 11.2022

Master of Business Administration - Finance

APJ Abdul Kalam Technical University

Bachelor Of Commerce - Commerce

Dr. BR Ambedkar University

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MEGHA GUPTA