Megha Mondal

Hyderabad

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments.

Overview

year of professional experience

Work History

Guest Relations Associate

Taj Krishna

Hyderabad

05.2023 - Current

Greeted guests and provided them with an overview of the hotel amenities.
Assisted in resolving guest complaints and inquiries in a professional manner.
Processed check-ins and check-outs for all guests efficiently.
Answered phone calls from potential customers inquiring about accommodations.
Maintained an average NPS of 80+ on Trustyou.
Created a welcoming atmosphere for all visitors to the property by providing excellent customer service skills.

Education

Bachelor of Arts - Hotel Management

Institute Of Hotel Management

Guwahati

06-2022

Skills

Complaint Handling
Stress Tolerance
Guest satisfaction

Check-in and Check-out Procedures
Celebrity Guest Support
Interpersonal Communication

Accomplishments

Achieved Managing directors club within 6 months of my work.

Languages

Bengali

First Language

English

Advanced (C1)

Hindi