Megha Naik
Mumbai
Summary
Results-driven customer experience and operations management with proven skills in NPS analysis, client services, and team collaboration. Committed to enhancing client satisfaction through strategic monitoring and effective problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
Aurum Ventures
Mumbai
06.2023 - Current
- NPS analysis and action planning.
- Client Services
- Collaborating with different teams
- Monitoring and evaluating the effectiveness of initiatives
- Team Handling
- Referral Sales
Customer Relation & Marketing Manager
SOLO Design Studio
Mumbai
06.2022 - 05.2023
- Customer Communication
- Building and Maintaining Relationships
- Problem Solving and Issue Resolution
- Leadership & Team Management
Operations Manager
Aurum Ventures
Mumbai
09.2019 - 03.2022
• Customer Relationship Management
• Revenue Generation
• Operations Management
• Vendors Management
Community Relations Associate
Aurum Ventures
Mumbai
08.2016 - 08.2019
• Sales
• Relationship Management
• Lead Generation and closing
• Digital Marketing
• Operations
Guest Relation Executive
Della Resorts
Lonavala
06.2015 - 08.2016
• Front Desk Operations
• Customer Service
• Handling inquiries
• Building loyalty
Education
BSc HS - Hospitality Management
Sinhgad Institute
04-2015
MBA - Sales & Marketing
Padmashree Dr DY Patil University
Navi MumbaiSkills
- NPS analysis
- Customer relationship management
- Problem-solving
- Team building
- Revenue generation
- Cross-functional collaboration
- CRM software proficiency
Certification
- Business Analytics: Marketing Data
- Customer Service Leadership
- Digital Marketing
- Practical Sales Techniques
- Public Relations and Marketing Communications
Languages
Marathi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Customer Experience Manager
Aurum Ventures
06.2023 - Current
Customer Relation & Marketing Manager
SOLO Design Studio
06.2022 - 05.2023
Operations Manager
Aurum Ventures
09.2019 - 03.2022
Community Relations Associate
Aurum Ventures
08.2016 - 08.2019
Guest Relation Executive
Della Resorts
06.2015 - 08.2016
BSc HS - Hospitality Management
Sinhgad Institute
MBA - Sales & Marketing
Padmashree Dr DY Patil University
Similar Profiles
Jayesh NaikJayesh Naik
Site Engineer, Project Manager. at AURUM REALESTATE DEVELOPERS LTD, AURUM GIRNAR PVTSite Engineer, Project Manager. at AURUM REALESTATE DEVELOPERS LTD, AURUM GIRNAR PVT
Peggy NkwintyiPeggy Nkwintyi
CHW/Driver at The Aurum InstituteCHW/Driver at The Aurum Institute
Mahlubandile MacupeMahlubandile Macupe
Diagnostic Radiographer at Aurum InstituteDiagnostic Radiographer at Aurum Institute
Bhoomi KumbhaniBhoomi Kumbhani
Clinical Physiotherapist at Umiya Physiotherapy ClinicClinical Physiotherapist at Umiya Physiotherapy Clinic
Diksha SinghDiksha Singh
Key Account (Project Management Office) at Brandola Marketing Solutions Pvt. Ltd.Key Account (Project Management Office) at Brandola Marketing Solutions Pvt. Ltd.