Megha Parashar
Gurgaon
Summary
To work in a conductive environment where I can upgrade my knowledge and skills and make a positive contribution to the organization and prove an asset for the same. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
11
11
years of professional experience
Work History
Business Development Manager
Calop Freight Services LLC
06.2024 - 06.2025
- Overseeing day-to-day operations of Full Truck Load (FTL) shipments.
- Vendor management, ensuring timely and efficient delivery, fleet management, and real-time tracking
- Identify and onboard new partners onto the network on an ongoing basis.
- Building and activating load demand on the Trucks up platform to ensure consistent matching with truck supply.
Business Development Manager
Transjet Cargo Pvt Ltd
08.2022 - 01.2024
- Reached out to potential customers via telephone & email inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Lead end-to-end FTL operations planning, ; scheduling, dispatch, and performance tracking.
- Responsible for providing inputs in formulating sales and marketing strategies for FTL logistics, based on the study of potential markets, domains, projects, and products
- Ensure timely payment collections by submitting the invoices, for all FTL logistics business
Sr. Learning Consultant
Great Learnings
01.2022 - 06.2022
- Interacting with professionals on an appointment basis and helping them choose the certification program that best fits their profession and helps in career growth.
- Helping in Online registration
- Scheduling Interview before selection.
- Clarifying all certification related doubts & getting them onboarded.
Sales Manager
WhiteHat Jr
05.2021 - 12.2021
- Handling Disputes related to Credit Card for US clients
- Providing financial solutions as per their needs
- Helping the Customers with their Card Upgrades & Up selling.
Dispute Specialist
American Express
01.2018 - 12.2018
- Customized customer experiences to build brand loyalty.
- Actively listened to customers to fully understand requests and address concerns.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Built and maintained courteous and effective working relationships.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Trained and mentored employees to maximize team performance.
- Developed excellent working knowledge of industry trends and improvements in processes.
Sr. SOP Executive
WNS Global Services Pvt Ltd
02.2014 - 07.2017
- Provided detailed feedback to team members pertaining to each project
- Monitored all incoming orders and prepared necessary documentation
- Taking care of dashboards for WBR's & MBR's with the clients
- Random audits to keep a check on quality work
- Managed client communications with timely responses to emails, faxes, phone, calls etc
- Attended regular meetings/training both in person and via Skype to enhance my skills
- Provided support to other teams whenever required & also encouraged my team members to do the same in order to help them in their career growth
- Efficiently resolved client issues
- Negotiated delivery terms with clients
- Established quality standards for each assigned project
- Ensured that all project timelines were met in accordance with client specifications.
- Trained and mentored employees to maximize team performance.
- Picked up additional tasks to aid team success.
- Optimized team training and staff development.
Education
Bachelor of Science - Computer Science
Vinayaka Missions University
2016
12th - Maths & Science
KCP Siddhartha Aadarsh Residential Public School
2006
10th - Science
Bishop Westcott Girls' School
2004
Skills
- Sound knowledge of sales and order principles
- Ability to manage multiple-tasks
- Quality barging / Random Audits/ Team hurdles
- Roster maintenance
- Operational Improvement
- Recruiting & Interviewing
- Motivational Leader
- Training & Development
- Flexible Schedules
- Strong decision-making skills
- Ability to lead a team
- Open to learning
Interests
INTERESTS & HOBBIES
- Junk Art: I believe that nothing is futile or waste, only its purpose for use changes. I rather prefer using those useless materials and use them to give shape to my imagination.
- Playing guitar.
- Writing short stories and blogs Reading articles
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Business Development Manager
Calop Freight Services LLC
06.2024 - 06.2025
Business Development Manager
Transjet Cargo Pvt Ltd
08.2022 - 01.2024
Sr. Learning Consultant
Great Learnings
01.2022 - 06.2022
Sales Manager
WhiteHat Jr
05.2021 - 12.2021
Dispute Specialist
American Express
01.2018 - 12.2018
Sr. SOP Executive
WNS Global Services Pvt Ltd
02.2014 - 07.2017
12th - Maths & Science
KCP Siddhartha Aadarsh Residential Public School
10th - Science
Bishop Westcott Girls' School
Bachelor of Science - Computer Science
Vinayaka Missions University
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