Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Software
Certification
Interests
Timeline
Generic
Megha Sanyal

Megha Sanyal

Associate Manager
Pune

Summary

Persistent professional equipped with 14.10 years of comprehensive experience in IT industry. Provide strong technical direction across multiple projects. Responsible and articulate individual with strengths in solutions optimization, software development and global project management.

Overview

15
15
years of professional experience
6
6
years of post-secondary education
5
5
Certificates
3
3

Language

Work History

Associate Manager

Allstate India Pvt. Ltd.
Pune
2020.08 - Current
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Oversaw training and onboarding process for all newly hired employees within ESS - Billing & Payments in Allstate India.
  • Coordinated resources from stakeholders and mapped out project deliverables.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Mentored and supported 20 software developer, PO, delivery lead and tech leads to create strong workplace culture.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Created employee schedules to align coverage with forecasted demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Software Engineer II

Spiceworks
Hyderabad
2019.04 - 2019.07
  • Collaborated on all stages of systems development lifecycle, from requirement gathering, code development to production releases.
  • Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
  • Boosted efficiencies in software using containerization and CI/CD to deliver better overall user experience, reducing time to market of overall product and its upgrades.
  • Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission.
  • Anticipated technical and process impediments to team delivery including cultural barriers, logistical challenges, technical challenges and geographical time difference. Drove scrum team to success.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Managed vendor performance to maximize profitability and achieve financial objectives.

Project Leader

BNY Mellon
Pune
2012.06 - 2019.03

    Development:

    • Designed, developed and implemented web and windows applications based on analyzed requirements and understanding of industry technical standards like design principles, design patterns, clean code, TDD, CI/CD, Containerization and Code versioning.
    • Wrote quality codes to program complete applications. Boosted efficiencies in software using sonar cube.
    • Collaborated on all stages of systems development lifecycle, from requirement gathering to production releases.
    • Researched new technologies and software packages for use in website projects.
    • Coordinated with hardware and system engineering leads to gather and develop system requirements.
    • Production Support and enhancement:

      • Monitored web pages, plugins and functionality for continuous improvement. Created procedures for system monitoring, recovery, backup and optimization.
      • Performed unit, system and integration testing on programs and databases to identify issues and make necessary modifications. Collaborated with other developers to identify and alleviate software errors and inefficiencies.
      • Debugged and troubleshot applications for clients, solving technical issues, improved operations and provided exceptional client support.
      • Carefully documented technical workflows and knowledge in private wiki for education of newly hired employees.
      • Revised, modularized and updated old code bases to modern development standards, reducing operating costs.
      • Project Leader :

        • Coordinated with project management staff on development timelines and project scope.
        • Introduced methodologies and best practices of Code reviews, knowledge sharing, agile methodology to software development to enhance product definition and application customization.
        • Cross-trained existing employees to maximize team agility and performance. Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
        • Aligned with staff members to develop, identify and achieve assigned goals and initiatives, providing proper training, coaching and motivation.
        • Oversaw and optimized work of development leads and technical leads performing high-quality development work.
        • Drove team's execution of quality management throughout division, improving process effectiveness, cost-effectiveness, resource and process efficiency.
        • Performed independent analysis and provided recommendations to overcome project obstacles.
        • Implemented actions to mitigate risk by developing contingency and avoidance strategies.
        • Built reporting systems to keep customers and management in loop with latest information.
        • Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
        • Developed inter team communications and information for effective project delivery.
        • Resolved conflicts and negotiated mutually beneficial agreements between parties.
        • Communicated best practices among on-site and external personnel to align efforts and goals.
        • Developed and maintained relationships with internal and external stakeholders through continual communication and delivery of quality software.

Senior Software Engineer

Persistent Systems
Pune
2011.03 - 2012.06
    • Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.
    • Wrote highly maintainable, solid code for Microsoft client software system, forming core framework and earning consistent praise from subsequent developers since initial version.
    • Researched, designed and implemented scalable applications for information identification, extraction, analysis, retrieval and indexing.
    • Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
    • Partnered with client's engineering team on product development, offered application support and identified prototype programs and additional design concepts for new business acquisition.
    • Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.
    • Improved system performance by making proactive adjustments and resolving bugs.

Analyst Programmer

Syntel Ltd. (ATOS)
Mumbai
2008.07 - 2011.02
  • Wrote highly maintainable, solid code for insurance software system, forming core framework and earning consistent praise from subsequent developers since initial version.
  • Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
  • Researched, designed and implemented scalable applications for information identification, extraction, analysis, retrieval and indexing.
  • Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications.
  • Partnered with client's engineering team on product development, offered application support and identified prototype programs and additional design concepts for new business acquisition.
  • Performed integrating testing to ensure smooth performance of application post deployment for scheduled releases.
  • Identified root causes of recurring problems to implement effective solutions.
  • Provided daily support with escalated ticket resolution and liaised with business and technical leads.
  • Performed monitoring of application to ensure availability 24X7.
  • Conferred with internal staff to deliver smooth functioning and minimal downtime of newly implemented systems and procedures.
  • Identified manual processing deficiencies and instituted automation techniques, reducing manual labor.
  • Documented findings and produced reports to aide management in assessing and correcting quality concerns.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

Education

Master of Computer Applications - Computer And Information Sciences

Ragiv Gandhi Proudyogiki Vishwavidyalaya
Bhopal (M.P.)
2005.07 - 2008.06

Bachelor of Computer Applications - Computer And Information Sciences

Rani Durgavati Vishwavidyalaya
Jabalpur (M.P.)
2002.07 - 2005.06

Skills

Web Development

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Accomplishments

  • Automated scripting using Microsoft Excel Macro increasing accuracy to 100% and reduction in development time by 99%.
  • Optimized deployment practices by increasing process knowledge and streamlining process reducing deployment issues by 50%.
  • Implemented quick solutions for other teams of the organization for client requested adhoc projects and has been awarded by the senior management twice.

Affiliations

Axelos

Scrum Alliance

Project Management Institute

Software

UI: HTML, CSS, Java script, Ajax

Business Logic : OOPS, Web pages, Web Services, Windows Services, Excel macros, Windows Communication Services (WCF), Windows forms, XML, Data Transformation Services and xPression tool, Golang

Microsoft Technologies : .Net Framework (2.0,3.0,3.5,4.0,4.6), Microsoft Visual Studio 2005/2008/2010/2013/2015/2017

Database : SQL server 2005/2008/2014, DB2

Devops : Kubernetes, Scalyr, Datadog, Docker

Code Version Control : Visual Source Safe, Team Foundation Server, Harvest, Git

Cloud : AWS

Software Development Model : Agile (Scrum and Kanban), Waterfall

Design Pattern : MVC, Factory and Singleton

Tools : JIRA, Confluence, HPQC, Remedy, xPression

Certification

Certified Scrum Master

Interests

Reading, Writing, Blogging, Trekking, Camping, Adventure Sports

Timeline

Associate Manager

Allstate India Pvt. Ltd.
2020.08 - Current

Software Engineer II

Spiceworks
2019.04 - 2019.07

Project Leader

BNY Mellon
2012.06 - 2019.03

Senior Software Engineer

Persistent Systems
2011.03 - 2012.06

Analyst Programmer

Syntel Ltd. (ATOS)
2008.07 - 2011.02

Master of Computer Applications - Computer And Information Sciences

Ragiv Gandhi Proudyogiki Vishwavidyalaya
2005.07 - 2008.06

Bachelor of Computer Applications - Computer And Information Sciences

Rani Durgavati Vishwavidyalaya
2002.07 - 2005.06

Certified Scrum Master

PRINCE2 Agile Practitioner

Project Management Professional (Agile)

Certified Scrum Product Owner

PRINCE2 Agile Foundation

Megha SanyalAssociate Manager