MEGHA SEN
Bangalore
Summary
Senior Manager, Operation & Strategy with 7 years of experience directing large-scale programs, overseeing million-dollar budgets, and creating value-added campaigns to help organizations achieve dynamic goals. Hands-on in optimizing resources and workflows, planning events, and milestones, and creating well-sequenced processes to ensure effective program execution.
Overview
7
7
years of professional experience
Work History
Senior Manager , Operations & Strategy
Headout Inc
07.2023 - Current
- Leading a team of 20+ members, including program managers responsible for overseeing central projects and driving inventory operations, fulfillment, and automation
- Facilitating strategy development, translating it into actionable plans, and ensuring successful execution
- Serving as the primary manager for critical initiatives, ensuring effective planning and delivery of projects
- Leveraging data and industry best practices to align programs with the business strategy
- Responsible for achieving business results and advancing strategic initiatives through operational excellence and collaboration across teams.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Provided strong leadership to enhance team productivity and morale.
Program Manager - Operations & Strategy
Headout Inc
07.2020 - 06.2023
- Spearheaded numerous programs that led to the expansion of our supply through the implementation of various automated solutions, such as APIs and scripting.
- Established a team from the ground up, responsible for all fulfillment and inventory management aspects at Headout.
- Played a central role in driving operational enhancements by collaborating closely with various stakeholders and contributing to strategic process improvements.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on productivity strategies to accomplish challenging goals.
Workflow Manager- Supply Operations
Headout Inc
06.2019 - 06.2020
- Oversaw API integration, maintenance, and upgrades, ensuring 100% automation success in fulfillment, while also creating essential documentation such as PRDs and API documentation.
- Streamlined inventory management through various automation processes (Selenium, API, Pre-purchase, etc.), enhancing efficiency and accuracy
Sr. Community Operations Engagement Specialist
Headout Inc
09.2018 - 05.2019
- Escalation management, customer Data handling, and customer support was the key priority.
- Worked in a team of 70+ members where we had to fulfill customers' bookings and assist them with their queries. I work closely with the team as a mentor and help them to resolve the real-time issues.
- Developed and implemented community engagement requirements and programs.
Sr. Seller Support Associate
Amazon
12.2016 - 08.2018
- Worked in a 20+ member team to provide timely operational support to UK and German sellers on Amazon, troubleshooting issues related to Orders, Payments, and Catalog via email while meeting key metrics like FCR, PRR, and CCH for SLA adherence, quality, and productivity assessment
Education
Master of Science - Computational Science
St. Xavier's College
Kolkata, India07.2016
Bachelor Of Computer Application - Computer Science
Institute of Engineering & Management
Kolkata, India07.2013
Skills
- Program Management
- Strategic Planning & Execution
- Leadership
- Strong Analytical Skills
- Escalation & SLA Management
- Reporting & Data Analytics
- Inventory Management
- Cross-Functional Leadership
- Business Operations Management
Technical Proficiency
- SQL/BigQuery/Metabase
- Google Sheets,/MS Excel
- Make.com
- Numerous.AI
- API Platforms- Postman/Swagger
- Appscript
- Airflow
- Looker
- Retool
- Zendesk
- Atlassian Tools (JIRA, HALP)
- Notion
Accomplishments
- Successfully reduced unfulfilled orders at Headout from 3% to 0.7% over a 1.5-year period, serving as the key driver for achieving the primary fulfillment metric.
- Led the ideation, development, and implementation of a Root Cause Analysis (RCA) tool, resulting in a 65% reduction in tickets for Inventory-related issues within one month, streamlining operations.
- Designed and implemented a DRI Management tool, simplifying task assignments and reminders, and enhancing task tracking and collaboration within the organization.
- Successfully launched Atlassian Halp as the ticketing system and onboarded all teams onto a unified CRM platform (Zendesk), improving efficiency in ticket management and resolution.
- Enhanced the security system at the organizational level, ensuring the effective protection of sensitive data and assets.
Timeline
Senior Manager , Operations & Strategy
Headout Inc
07.2023 - Current
Program Manager - Operations & Strategy
Headout Inc
07.2020 - 06.2023
Workflow Manager- Supply Operations
Headout Inc
06.2019 - 06.2020
Sr. Community Operations Engagement Specialist
Headout Inc
09.2018 - 05.2019
Sr. Seller Support Associate
Amazon
12.2016 - 08.2018
Master of Science - Computational Science
St. Xavier's College
Bachelor Of Computer Application - Computer Science
Institute of Engineering & Management
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