MEGHA SHARMA
Quality Analyst
Hyderabad,Telengana
Summary
4 Years of experience in content moderation, ads moderation and quality auditing. Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects.
Overview
6
6
years of professional experience
Work History
Quality Analyst
Accenture
Hyderabad, Telengana
01.2018 - Current
- Assess quality of moderator and meet quality for all audits.
- Feedback to moderators on error trends with low quality score metrics.
- Calibrate on policy knowledge with clients and moderators.
- Policy discussions with clients.
- Getting policy clarifications and updates from client and cascading to moderators.
- Policy refreshers and trainings.
- Individual performance review.
- P0, P1 and RCA analysis on weekly basis.
- Preparing daily, weekly, and monthly performance analysis reports of team and conducting performance review sessions with individual and team wise.
Business Operations Associate
Accenture
Hyderabad, Telengana
01.2018 - 07.2019
- Understand and perform content reviews under client supervision for international and domestic cases following client processes and procedures.
- Mentored new joiners.
- Data oriented – understand trends in individual and teamwork performance e.g.
- Error analysis.
- Review and take actions on content with high quality & accuracy.
- Acting on suspicious activity while identifying trend characteristics that can enhance automation.
- Got selected in IJP for quality Analyst role
Process Executive
Patra India BPO Services Private Limited
Raipur, Chhattisgarh
09.2016 - 12.2017
- Worked for client Marsh & McLennan Agency USA (Endorsement Processing), processing around 10+ endorsements each day with accuracy, proficient at handling clients by resolving their time in endorsement processing and ensuring their satisfaction with process and service norms.
- Helped co-workers with problem-solving and doing quality analysis for work orders processed by team.
Education
Bachelor of Engineering - Electronic and Telecommunication Branch
Chhatrapati Shivaji Institute Of Technology
ChhattisgarhSkills
Content Moderationundefined
Timeline
Quality Analyst
Accenture
01.2018 - Current
Business Operations Associate
Accenture
01.2018 - 07.2019
Process Executive
Patra India BPO Services Private Limited
09.2016 - 12.2017
Bachelor of Engineering - Electronic and Telecommunication Branch
Chhatrapati Shivaji Institute Of Technology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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