
Senior Quality Analyst with extensive experience at Virtusa, specializing in quality audits and compliance enhancement. Proficient in root cause and trend analysis, driving significant process improvements and validating AI-generated content. Strong leadership skills combined with expertise in data visualization, producing quality reports that elevate organizational standards.
GIO-GAC and VF programs
- Supported global enterprise initiatives through content quality validation, compliance checks, and reporting.
- Reviewed business-critical and AI-assisted content ensuring accuracy, consistency, and adherence to enterprise standards.
GenAI & Extractable Site Links (ESL)
- Validated GenAI-generated responses for quality, relevance, and policy alignment.
- Provided structured feedback to improve AI model performance and reduce errors
- Supported ESL-based integrations by verifying content and data flow across multiple systems.