Summary
Overview
Work History
Education
Skills
Certifications And Awards
Projects
Timeline
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N PAVITHRA

Hyderabad

Summary

Senior Quality Analyst with extensive experience at Virtusa, specializing in quality audits and compliance enhancement. Proficient in root cause and trend analysis, driving significant process improvements and validating AI-generated content. Strong leadership skills combined with expertise in data visualization, producing quality reports that elevate organizational standards.

Overview

7
7
years of professional experience

Work History

Senior Quality Analyst

Virtusa
Hyderabad
07.2024 - Current
  • Lead quality audits and compliance reviews for content moderation processes, overseeing a team of 15 analysts.
  • Performed daily audits, analyzed error trends, and conducted root-cause analysis to enhance quality scores.
  • Supported GIO-GAC and VF projects by validating business and AI-generated content for accuracy and compliance.
  • Collaborated with GenAI teams to review AI outputs, identifying edge cases and providing structured feedback.
  • Prepared detailed quality reports, escalations, and process improvement recommendations for stakeholders.

Content Moderator

Concentrix
Bangalore
10.2018 - 03.2024
  • Moderated and reviewed high-volume content across social media platforms, including ads and email templates.
  • Ensured compliance with platform policies, quality standards, and regulatory guidelines.
  • Conducted extensive research to validate content accuracy and relevance.
  • Identified quality gaps and recommended process enhancements based on trend analysis.

Education

Master of Business Administration (MBA) -

Sanskriti School of Business
Ananthapur
01.2017

Bachelor of Science (BSc) - Mathematics & Statistics, Computer Science

Sri Krishnadevaraya University
Anantapur
01.2015

Skills

  • Quality assurance and auditing
  • Root cause analysis
  • Compliance and policy enforcement
  • Content moderation
  • GenAI output validation
  • Trend analysis
  • Power BI expertise
  • Data cleaning and modeling
  • Dashboard design
  • Data visualization
  • Reporting and documentation
  • Team leadership

Certifications And Awards

  • Certified in Business Intelligence using Power BI
  • OPS Champion Award
  • Most Valuable Player - Operations
  • Best QA Performer Award

Projects

GIO-GAC and VF programs

- Supported global enterprise initiatives through content quality validation, compliance checks, and reporting.

- Reviewed business-critical and AI-assisted content ensuring accuracy, consistency, and adherence to enterprise standards.

GenAI & Extractable Site Links (ESL) 

- Validated GenAI-generated responses for quality, relevance, and policy alignment. 

- Provided structured feedback to improve AI model performance and reduce errors

- Supported ESL-based integrations by verifying content and data flow across multiple systems.

Timeline

Senior Quality Analyst

Virtusa
07.2024 - Current

Content Moderator

Concentrix
10.2018 - 03.2024

Master of Business Administration (MBA) -

Sanskriti School of Business

Bachelor of Science (BSc) - Mathematics & Statistics, Computer Science

Sri Krishnadevaraya University
N PAVITHRA