Summary
Overview
Work History
Education
Skills
Timeline
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Megha Sharma

Bengaluru

Summary

Dynamic Senior Fraud Investigator with a proven track record at Goldman Sachs, adept in fraud prevention and strategic decision-making. Excelled in identifying fraud patterns and enhancing detection processes, significantly reducing financial risks. Skilled in effective communication, mentoring teams, and leveraging investigative techniques for optimal outcomes.

Overview

4
4
years of professional experience

Work History

Senior Fraud Investigator

Goldman Sachs
Bengaluru
10.2023 - Current
  • Investigate and analyze cases related to identity theft, account takeover, and first-party fraud to protect company assets and customer accounts.
  • Monitor and manage fraud-related cases, ensuring compliance with company policies and legal regulations.
  • Work proactively to identify trends in fraud patterns, and provide insights to improve fraud detection processes.
  • Collaborate with cross-functional teams to resolve fraud cases and minimize financial losses.
  • Maintain strict adherence to Service Level Agreements (SLAs), ensuring timely resolution of cases, and preventing SLA breaches.
  • Conduct regular audits of fraud cases and processes to ensure accuracy, and identify opportunities for improvement.
  • Manage weekly fraud case workflows, ensuring efficient handling, and timely escalation of high-priority cases.
  • Utilize fraud detection tools and software to identify suspicious activity and mitigate potential fraud risks.
  • Document fraud investigations thoroughly, and provide detailed reports to leadership for decision-making.
  • Train and mentor junior staff on fraud prevention techniques and case management best practices.

Fraud Investigator

Amazon
Bengaluru
05.2022 - 09.2024
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Evaluated internal processes and procedures to detect areas of vulnerability to fraud.
  • Provided recommendations for improvements in existing anti-fraud systems and processes.
  • Made recommendations for closing accounts and performed associated follow-up.
  • Assisted in the development of new policies and procedures related to fraud prevention.

Chat Associate

TTEC
Ahmedabad
04.2021 - 04.2022
  • Assisted over 100 customers daily, effectively addressing complaints and service issues through clear, empathetic communication.
  • Utilized various company-specific tools to manage customer interactions, ensuring efficiency and accuracy in service delivery.
  • Diagnosed and assessed customer concerns, actively listening, and gathering requirements to propose tailored solutions.
  • Managed multiple customer inquiries simultaneously, maintaining high-quality service, and meeting performance targets.

Education

Master of Commerce - Accounting And Finance

Utkal University
Bhubaneswar
08-2020

Bachelor of Commerce - Accounting

Ravenshaw University
Cuttack, Odisha
06-2018

Skills

  • Fraud prevention
  • Transaction review
  • Fraud detection
  • Effective communication
  • Investigative techniques
  • Strategic Planning and Decision-Making
  • Case management

Timeline

Senior Fraud Investigator

Goldman Sachs
10.2023 - Current

Fraud Investigator

Amazon
05.2022 - 09.2024

Chat Associate

TTEC
04.2021 - 04.2022

Master of Commerce - Accounting And Finance

Utkal University

Bachelor of Commerce - Accounting

Ravenshaw University

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Megha Sharma