Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MEGHA Sharma

Jaipur

Summary

Results-oriented Process Associate with a focus on process improvement, data analysis, and client relationship management. Proven ability to enhance workflow efficiency and deliver insightful reports that drive strategic decisions.

Overview

4
4
years of professional experience

Work History

Process Associate

Genpact Pvt. Ltd.
Jaipur
05.2023 - Current
  • Managed daily processing tasks to ensure workflow efficiency.
  • Participated in regular team meetings and provided input on ways to improve existing processes.
  • Organized client meetings to provide project updates.
  • Supported process improvement initiatives by providing feedback on workflows.
  • Analyzed data using internal systems to support decision-making processes.
  • Collaborated with team members to resolve client inquiries promptly.

Relationship Manager

Choice Equity Broking Pvt. Ltd.
Jaipur
02.2023 - 05.2023
  • Managed client relationships to ensure satisfaction and retention.
  • Coordinated communication between clients and internal teams effectively.
  • Assisted in resolving client issues through prompt support and follow-up.
  • Conducted regular check-ins with clients to maintain engagement and rapport.
  • Prepared reports on client feedback to inform service improvements.
  • Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.

CRM Manager

Reliance Digital
Jaipur
08.2022 - 01.2023
  • Collaborated with sales team to align CRM strategies with business objectives.
  • Maintained data integrity by performing regular audits and updates in the system.
  • Supported cross-functional projects to integrate CRM insights into marketing strategies.
  • Monitored customer feedback on social media channels to identify areas of improvement in terms of products or services offered.
  • Conducted regular meetings with the sales team to review progress in achieving goals related to customer relations management.
  • Coordinated with external vendors involved in the development or maintenance of the company's CRM platform.
  • Answered customer queries and handled complaints.

HR Intern

Dainik Bhaskar
Jaipur
07.2021 - 08.2022
  • Coordinated employee engagement activities to promote a positive workplace culture.
  • Supported onboarding procedures for new employees, ensuring compliance with company policies.
  • Assisted in recruiting processes by reviewing resumes and scheduling interviews.
  • Maintained employee records and updated information in the HR management system.
  • Assisted with the recruitment process by conducting initial phone screens and scheduling interviews.
  • Organized events such as orientations, training sessions, benefits fairs.
  • Coordinated training sessions for new staff members and existing employees.
  • Helped with recruitment by posting job openings, screening resumes and scheduling interviews.

Education

MBA - 9.31 SGPA

Arya Institute Of Engineering & Technology.
Jaipur
08-2020

Master of Arts - 65%

Rajasthan University
Jaipur
04-2018

Bachelor of Arts - 68%

Rajasthan University
Jaipur
03-2015

Skills

  • Process improvement
  • Data analysis
  • Client relationship management
  • Client engagement
  • Report preparation
  • Time management
  • Team collaboration
  • Document control
  • Process analysis
  • Call management
  • Software knowledge

Languages

English
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1

Timeline

Process Associate

Genpact Pvt. Ltd.
05.2023 - Current

Relationship Manager

Choice Equity Broking Pvt. Ltd.
02.2023 - 05.2023

CRM Manager

Reliance Digital
08.2022 - 01.2023

HR Intern

Dainik Bhaskar
07.2021 - 08.2022

MBA - 9.31 SGPA

Arya Institute Of Engineering & Technology.

Master of Arts - 65%

Rajasthan University

Bachelor of Arts - 68%

Rajasthan University

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MEGHA Sharma