Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Megha Singh

Megha Singh

Mumbai

Summary

Dynamic Associate Service Delivery Manager at VIOOH, adept at leading data migrations and enhancing project execution, achieving a 15% improvement in delivery timelines. Sound in ITIL framework understanding, and skilled in cross-functional leadership, I drive collaboration and elevate service quality, ensuring SLA compliance, and reducing escalations. Passionate about delivering impactful results.

Overview

6
6
years of professional experience

Work History

Associate Service Delivery Manager,

VIOOH
Vadodara
06.2023 - 11.2024
  • Successfully led data migrations of VIOOH's legacy exchange to the new exchange platform for more than VIOOH's 17 media owners.
  • Spearheaded cross-functional teams (QA, Support, Product, Delivery) to enhance project execution, improving delivery timelines by 15%.
  • Developed ITIL-aligned service frameworks, boosting SLA compliance, and reducing escalations.
  • Conducted root cause analysis of service disruptions, and reduced recurring issues by 30%.
  • Created detailed project documentation, standardizing practices across teams and geographies.

Project Coordinator- QA & Op. Support,

VIOOH
Vadodara
04.2020 - 05.2023
  • Facilitated workshops and trainings to align QA, Product, and Support teams on project goals.
  • Supported PMs in planning, risk tracking, and progress reporting; maintained logs for 100+ deliverables.
  • Conducted weekly stakeholder meetings and adjusted project plans based on feedback.
  • Produced operational KPI and SLA performance reports, aiding in executive decision-making
  • Coordinated and managed cross-departmental collaboration and project logistics.

Software Quality Assurance Analyst,

VIOOH
Vadodara
06.2019 - 03.2020
  • Achieved the highest conversion rate in the cohort and exceeded monthly revenue targets consistently.
  • Negotiated pricing and upsold services, increasing the average deal size.
  • Mentored K-10 to K-12 students regarding future options and studies.

Businesses Development Associate,

BYJU'S (Think & Learn Pvt. Ltd.)
Bangalore
06.2018 - 01.2019
  • Closed deals with new clientele, adhering to revenue targets and pricing guidelines.
  • Increased client spending by leveraging exceptional persuasion and negotiation skills.

Education

Bachelor Of Engineering - Computer Engineering

Gujarat Technological University
Ahmedabad
06.2018

Skills

  • Project Management: Agile (Scrum), ITIL understanding, Risk Management, Resource Planning, KPI/SLA Tracking, Roadmapping, and Stakeholder Management
  • Software data migration expertise
  • Tools & Platforms: Atlassian Suite (JIRA, Confluence, Trello), Zendesk, Jenkins, Datadog, Grafana, Postman, SQL, Microsoft Excel
  • Soft Skills: Cross-functional Leadership, Communication, Conflict Resolution, Team Collaboration

Accomplishments

  • Deputation—VIOOH arranged for me to visit their head office in London, UK, in September 2023
  • I was placed with the best package in my degree batch
  • Represented my college in football and the cross-country marathon at the national level.
  • Represented my school in Kho-Kho & handball and college in basketball at the district and state levels.
  • Former NCC Cadet with B Certificate

Languages

English - Advanced

Hindi - Proficient

Timeline

Associate Service Delivery Manager,

VIOOH
06.2023 - 11.2024

Project Coordinator- QA & Op. Support,

VIOOH
04.2020 - 05.2023

Software Quality Assurance Analyst,

VIOOH
06.2019 - 03.2020

Businesses Development Associate,

BYJU'S (Think & Learn Pvt. Ltd.)
06.2018 - 01.2019

Bachelor Of Engineering - Computer Engineering

Gujarat Technological University

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Megha Singh