MEGHA SONAWANE
Mumbai
Summary
Currently serving as production support engineer at ,my role involves providing IT production support and troubleshooting for production sytems and applications.I collaborate closely with development teams to identify and resolve issues, ensuring seamless and effective operations. Ltimindtree
Overview
4
4
years of professional experience
Work History
IT Support Analyst
LTIMindtree
01.2021 - Current
- Ltimindtree is a global technology consulting and digital solutions company
- A subsidiary of Larsen & Tourbo, it enables enterprises across industries to accelerate innovation and to reimagine business models
- Liased with production support team to coordinate production issues and opportunities for improvement
- Currently excelling at LTIMINDTREE, I am eager to enhance my proficiency in the project subject and transition into an Analyst role
- A proactive Production Support Associate with a BSC in Computer science, I have demonstrated leadership, organizational, and communication skills
- Suggested methods and new technologies for increasing relevance of changes and general production support improvements
- Actively seeking opportunities to enhance production support processes and showcase my skills.
Education
BSC ( Computer Science) -
Nagindas Khandwala College
01.2021
Skills
- Production support
- SQL management Autosys
- Problem solving Leadership skills
- Incident reporting
- Good communication Teamwork
- Ability to multitask Fast learner
- Effective time management
- Flexible schedule
- Punctual and dependable
- Attention to detail Mail handling
- Production Optimization
- Root cause analysis Participation
- Relationship building
- Team management
Roles and responsibilities
- Mail monitoring of multiple applications
- Handling queries of multiple users/clients
- Providing required solutions to clients to their issues
- Communicating with domestic and international clients based on their requirements.
- Handling application issues with developers and team.
- Providing solutions within SLA.
Languages
English Native
Marathi Native
Hindi Native
Industryexpertise
- Failure Analysis
- Multitasking
- Team work and coordination
- Communication Skills
- Mail handling
- Flexible working hours
Hobbies and Interests
Interested in learning IT technology skills to help in technical applications.
Timeline
IT Support Analyst
LTIMindtree
01.2021 - Current
BSC ( Computer Science) -
Nagindas Khandwala College
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