Meghana Varu
Summary
Dynamic IT Professional with extensive experience at Sopra Steria INDIA, specializing in Agile process implementation and SharePoint administration. Achievements include a 20% reduction in alerts and significant improvements in application performance. Expertise in MS SQL Server complements a strong commitment to exceptional service through effective communication and collaboration. Career goals focus on leveraging technical skills to drive innovation and efficiency within IT teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr Engineer Infrastructure Management
Sopra Steria INDIA
Bengaluru
02.2022 - 01.2025
- Company Overview: Supporting Yorkshire Water with multiple Applications handling L2 activities
- Website: https://www.soprasteria.com/
- Supporting Yorkshire Water with multiple Applications handling L2 activities
- Designated Responsible Individual (DRI) working on-call for App- Performance monitoring /service for degradation, downtime, or interruptions and gains approval to restore system/product/service for simple problems
- Work on Agile-Scrum functionality to ensure smooth processing of business requirements in-time
- Participate in Sprint Planning, Retrospectives, Daily Stand up, and other Agile ceremonies as required
- Query Database to retrieve the data and fix various user related access issues and application functionality which helped users avoid lengthy processes
- Collaborate with app end users and Development Teams to provide E2E resolution for support issues
- Participate in sprint and semester planning, provide cost estimates
- Communicate individual and team status on deliverables, risks in stand-ups and sprint reviews
- SharePoint administration for SharePoint.YorkshireWater.com
- Experience in Configuring no
- Of User Accounts, Groups, Security Roles and Importing users
- SharePoint infrastructure and configuring Security including authentication and item level based on Active Directory and Form based authentication
- Create custom site columns around 4/day and content types based on Content type Hierarchy and used them in list and document libraries as per user’s requirements
- Support ~200 tickets/month and make change requests (CR’s) after CAB approvals
- Take care of 5+ Monthly Tasks of all Project related Applications to ensure that thousands of data to be updated without fail in Production
- Monitor services through OpenView Application and analyse performance which reduce Alerts ~20 across the Team and have immediate action saving Major Incidents happen
- Supporting Yorkshire Water with multiple Applications handling L2 activities
- Website: https://www.soprasteria.com/
Supply Chain Management Level 2 Analyst
Unisys India Pvt Ltd
Hyderabad
10.2017 - 01.2018
- Company Overview: Supporting Orders/Returns of Microsoft (MS) Chips under MS Project and dealt with Production handling
- Website: https://www.unisys.com/
- Supporting Orders/Returns of Microsoft (MS) Chips under MS Project and dealt with Production handling
- Responsible for handling Production Issues related to MPC and Delivery Platform, End-to end tasks from handling Orders as well as Returns of Processing Chips
- SPOC for Level 2 Analysis and escalations to higher level L3 after Performing investigation in SQL DBA
- Supporting Orders/Returns of Microsoft (MS) Chips under MS Project and dealt with Production handling
- Website: https://www.unisys.com/
Tier 2 Application Support Engineer
Tech Mahindra Pvt Ltd
Hyderabad
08.2011 - 02.2015
- Company Overview: Promoted from Monitoring Lead to L2 Support Engineer in the launch of MS WINDOWS 8
- Website: https://www.techmahindra.com
- Promoted from Monitoring Lead to L2 Support Engineer in the launch of MS WINDOWS 8
- Training/Mentoring the new joiners on the entire engagement process, functionality of the application and on technical requirements
- Involved in end-to-end testing of the applications in UAT Environment
- Monitoring the system patches every month to avoid automatic system update and reboot during critical times by working with Service Operations team
- Worked as 24/7on-call analyst per project requirement during DR exercise activity or dependent system DR activity/code change activity
- Working on SCOM console, reviewing SCOM security patches and updating reviews accordingly
- Promoted from Monitoring Lead to L2 Support Engineer in the launch of MS WINDOWS 8
- Website: https://www.techmahindra.com
- Can work on Rotational Shifts if necessary
Education
Master’s in business administration - Information Technology
Sikkim Manipal University
01.2014
Bachelor of Sciences - Computer Sciences
Osmania University
India01.2011
Skills
- ITIL
- Agile Process Implementation
- MS SQL Server
- Citrix management
- SCCM Administration
- ServiceNow Expertise
- Azure DevOps Board
- ICOM Squad
- SharePoint Administrator
- Experienced with SAP S/4HANA Solutions
- Batch Job Monitoring
- Active Directory
- MS SQL/MySQL
- IT Service Management
- JIRA
Languages
- English, C3
- German, A1
- Hindi, C1
- Gujarati, B2
- Telugu, C1
References
Provided on request
Ticketing Tools
- ITSM
- JIRA
- Service Desk
- Service Now
Professional Highlights
- Cygnus Award: 'Team Excellence Award: Customer’s Delight' For better performance and Customer Appreciation.
- Prestigious 'Pat on the Back' and 'Bravo' award at TechM for overachieving the targets.
- SPOT award from Tech Mahindra.
- NSAT Appreciations from customer frequently.
Accomplishments
Cygnus Award: Team Excellence Award: Customer’s Delight for better performance and customer appreciation.
Prestigious 'Pat on the Back' and 'Bravo' awards at TechM for overachieving the targets.
SPOT award from Tech Mahindra
NSAT appreciations from customers are frequent
Languages
Hindi
First Language
Certification
Databricks: Academy Accreditation - Generative AI Fundamentals - 103721093
Timeline
Sr Engineer Infrastructure Management
Sopra Steria INDIA
02.2022 - 01.2025
Supply Chain Management Level 2 Analyst
Unisys India Pvt Ltd
10.2017 - 01.2018
Tier 2 Application Support Engineer
Tech Mahindra Pvt Ltd
08.2011 - 02.2015
Master’s in business administration - Information Technology
Sikkim Manipal University
Bachelor of Sciences - Computer Sciences
Osmania University
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