Meghmukta Mukherjee
Software Tester
Bengaluru,KA
Summary
Serving as an Application Tester in Delaware Child Welfare Project (DSCYF). Rational Analyst with 5 YOE enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
DC Analyst
Deloitte
2020.10 - Current
- Serving as an Application Tester in Delaware Child Welfare Project (DSCYF)
- Skills: Manual & Automation Testing, Functional and non-functional, SFDC, Lightning Experience, SOQL, Java
- Joined Deloitte on 19th Oct 2020.
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Optimized core processes to improve business performance and operational agility.
- Monitored compliance and filing requirements in conjunction with staff and management.
Associate Analyst
Deloitte
2020.10 - 2022.07
- Professional Consultancy Experience
- State of DSCYF, Delaware
- Application Testing of numerous different functionalities of the system
- Identifying all the bugs and defects and report them for fix
- Writing automation scripts and running them to test the performance and quality
- Re-testing of the tickets and moving them accordingly
- Very strong understanding of all the division flows in child welfare
- Very Strong functionally and have good knowledge on the technical side as well.
- Maintained organized documentation of completed work, ensuring easy access to historical records for future reference or audits.
- Participated in regular training sessions to stay current on industry trends, improving personal expertise and job performance.
- Developed a keen understanding of company KPIs, using this knowledge to guide accurate data interpretation and insightful analysis.
- Designed, built and analyzed data and data infrastructure to support business initiatives.
Transaction Processing Associate
Accenture Solutions Private Limited
2019.08 - 2020.10
- Working closely with the clients to perform end to end actions on their daily business
- Training new joiners to make them understand the business needs and expectations.
Education
BCA - Computer Science
MAKAUT University
Kolkata, India06.2019
High School Diploma -
GD Birla Centre For Education
Kolkata 2001.04 -
Skills
Software Quality, Software Testing, SFDC, Salesforce Lightning, Service Cloud, SOQL, Mobile Testing,
Risk Analysis, Root Cause Analysis, System Analysis
Process Improvements
SQL and Databases
Documentation And Reporting, Report Preparation
Team Collaboration and Leadership
Workflow Analysis
Interpersonal Skills, Excellent Communication
Process Improvement
Accomplishments
Won multiple Spot/Applause awards for outstanding performance. Also won Firm contribution award for GPS Shark Tank
Serviceline
Testing (Manual & Automation)
Industry
Information Technology
Professionalconsultancyexperience
11/2020, now, State of DSCYF, Delaware, Application Testing of numerous different functionalities of the system. Identifying all the bugs and defects and report them for fix. Writing automation scripts and running them to test the performance and quality. Re-testing of the tickets and moving them accordingly. Very strong understanding of all the division flows in child welfare. Very Strong functionally and have good knowledge on the technical side as well.
Servicearea
IT - SFDC
Otherprofessionalexperience
08/2019, 10/2020, Accenture Solutions Private Limited, Bangalore, Transaction Processing Associate, Working closely with the clients to perform end to end actions on their daily business. Training new joiners to make them understand the business needs and expectations.
Personal Information
Nationality: Indian
Languages
English
Hindi
Bengali
Projects
SPOC for Provider Portal Efficiency initiative. Have a very good understanding of the child welfare domain including all divisions DFS, DPBHS, DYRS and DMSS. Have worked on all the 4 releases of Lightning Project which were a huge success. Delivered 5 releases successfully on provider portal communities yet. Currently working on Mobile SF1 salesforce application enhancements.
Certification
SALESFORCE ADM 201
Timeline
SALESFORCE ADM 201
2024-09
Associate Analyst
Deloitte
2020.10 - 2022.07
DC Analyst
Deloitte
2020.10 - Current
Transaction Processing Associate
Accenture Solutions Private Limited
2019.08 - 2020.10
High School Diploma -
GD Birla Centre For Education
2001.04 -
BCA - Computer Science
MAKAUT University