Meghna
Infra Transformation Analyst
Delhi,Delhi
Summary
Network Support L1 engineer with over 3 years of experience in providing technical support, troubleshooting network issues, and ensuring seamless IT operations. Seeking to leverage my expertise in networking concepts and infrastructure support within a dynamic organization to contribute to its success. Proficient in network diagnostics using Azure Monitor, complemented by strong problem-solving and communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Infra Transformation Analyst
Accenture
Gurugram
02.2022 - Current
- Provide first-level technical support for networking issues to ensure seamless Operations.
- Provide technical support for network connectivity issues & ensure uninterrupted business operations.
- Diagnose and resolve issues including IP conflicts and connection failures.
- Monitor network performance and identify bottlenecks using diagnostic tools.
- Manage IT-tickets in service now, ensuring SLA compliance and timely resolution.
- Collaborate with ISP providers for resolving external connectivity issues.
- Document recurring network issues and develop knowledge base articles to enhance efficiency.
- Support network related changes including software version upgrades etc.
Infra Transformation Associate
Accenture
Gurugram
02.2022 - 02.2024
Education
Bachelor of Technology - Electronics And Communications Engineering
Bhagwan Parshuram Institute of Technology, GGSIPU
Delhi, India 04.2001 -
CLASS XII -
Salwan Public School
Delhi, India 04.2001 -
CLASS X -
Salwan Public School
Delhi 04.2001 -
Skills
Networking
Proficient in monitoring and maintaining network infrastructure Joined major event/incident calls, use technical and analytical skills to resolve network issues that impact customers/servicesProficient in monitoring and maintaining network infrastructure,Experienced in basic troubleshooting of firewalls, and network security protocolsSkilled in network diagnostics and performance analysis using tools such as Azure Monitor, and SolarWindsFamiliar with IT ticketing systems, such as ServiceNowProficient in monitoring and maintaining network infrastructure
Certification
Microsoft Azure Fundamentals (AZ-900)
Interests and Hobbies
- Traveling
- Exploring new places
- Reading
- Community service
Timeline
Microsoft Azure Fundamentals (AZ-900)
03-2023
Infra Transformation Analyst
Accenture
02.2022 - Current
Infra Transformation Associate
Accenture
02.2022 - 02.2024
Bachelor of Technology - Electronics And Communications Engineering
Bhagwan Parshuram Institute of Technology, GGSIPU
04.2001 -
CLASS XII -
Salwan Public School
04.2001 -
CLASS X -
Salwan Public School
04.2001 -