Meghna Bhattacharyya

•Reconcile an opinion of value by market research on residential valuation properties while meeting daily production standards and also diagnose data issues, with ability to identify root cause issues.

•Timely review of residential Broker Price Opinions and Appraisals for quality control and valuation purposes

•Documentation of UAT (User Acceptance Testing) Test Scenarios, Test Cases and Test Scripts and preparation of MIS reporting for Clients to ensure the timeliness, accuracy and completeness of the reporting.

•Ensure quality control over financial transactions and financial reporting.

•Coordinate the preparation of regulatory reporting

•Ensure compliance with relevant financial regulations, laws, and standards.

•Coordinate with external auditors during financial audits.

•Vendor Discounted Project - This project would help identify areas where we could place discounted Vendors across US at a much lesser fee and performance wise help the SLA’s to do better.

• Origination Valuation Service Dashboard – To provide details of respective Engagers about their net profit, revenues, inflows & Outflow and performance about their Clients.

• Stakeholder Management - Facilitating periodic meetings with internal clients to share overall status in AGILE (JIRA)methodology.

Key Result Areas:

• Managing the entire gamut of operations within SLA and troubleshooting issues related to the Business Process.

• Iteration manager for several Agile sessions to ensure delivery of key performance targets like Customer Satisfaction, Average Handle Time, Resolution Rate and Quality Compliance.

• Preparing analytical reports mostly based on SAS & Cognos, created SIPOC, Process map, VSM and FMEA for business process with a view to apprise management of process operations and assist in critical decision making process.

• Mapping client's requirements and ensuring rendering of effective solutions in line with the guidelines specified by the clients

• Analyzing the performance of the brokers and dealers.

• Preparing Tracking charts for SME & NFM business.

• Implemented process enhancement initiatives through measures such as rationalizing certain reporting process so that the stakeholders can have better dashboards to view the details.

• Defined Scopes, to be processes, policies, RACI matrix, escalation matrix, and Performance Dashboards thereby establishing the Governance, Communication, and reporting structure.

• Maintaining high discipline and norm adherence, coordinating with superiors for cross trainees and innovative suggestions to improve customer service delivery & operational efficiency

Key Result Areas:

• Performed daily operations including telephonic meetings with SMEs and Resellers across USA & CA.

• Conducted research and analysis for queries and published daily dashboard for channel sales data.

• Coordinated with the internal team partners, audited partner claims, managed escalations and worked toward standardizing system and processes.

• Reviewed monthly metrics to drive operational improvement, recommended process improvements and communicated via scorecards to partners and stakeholders.

• Organized training sessions for the new joiners for specific training requirement displayed in course of job profile Significant Accomplishment