Meghna Janapure
Azure Cloud Support Engineer
Hyderabad, India
Summary
Azure Cloud Support Engineer with 4+ years of experience supporting and improving cloud-hosted applications, troubleshooting live production issues, and managing monitoring dashboards across Azure environments. Skilled in ClickOps, incident triage, SQL-based investigations, and operational reliability for SaaS platforms. Adept at working in fast-paced tech environments with cross-functional teams, including on-site international experience. Seeking TechOps / Cloud Support roles supporting SaaS platforms in Germany.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Azure Cloud Support Engineer
Capgemini
Hyderabad, India
08.2021 - Current
- Supported Azure-hosted SaaS applications ensuring stability, performance, and reliable daily operations.
- Owned monitoring via Azure Dashboards, Log Analytics, and Splunk; performed proactive health checks and alert investigations.
- Led structured incident triage including severity assessment, RCA, issue reproduction, and escalation.
- Investigated data issues using SQL (SSMS) to resolve inconsistencies and support business-critical reporting.
- Managed Azure ClickOps operations: RBAC, Storage accounts, Cosmos DB, and environment provisioning.
- Conducted post-deployment validation, release readiness checks, and production health monitoring.
- Collaborated with developers to detect early defects during release cycles and improve software stability.
- Ensured minimal downtime by planning and validating system upgrades and maintenance activities.
- Trained junior engineers and end-users, improving team capabilities and reducing repeat support tickets.
- Developed standardized procedures and expanded internal knowledge bases for consistent issue resolution.
- Analyzed SLA trends and ticket patterns to provide operational insights to management.
On-Site Cloud Migration Support
Capgemini
Amsterdam, Netherlands
06.2024 - 08.2024
- Played a key role in FSCP cloud migration by supporting application onboarding, configuration, and environment validation.
- Troubleshot migration issues, verified data correctness using SQL checks, and ensured platform stability post-migration.
- Coordinated with cross-functional teams to manage risks, dependencies, and user adoption.
On-Site TechOps Support
Capgemini
Amsterdam, Netherlands
11.2023 - 12.2023
- Supported a live SaaS data‑access platform during a major Go‑Live, ensuring operational readiness and stable rollout.
- Led stakeholder communication, requirement discussions, and coordinated bridge calls for incident handling.
- Ensured smooth user experience by validating access flows, monitoring application behavior, and resolving operational blockers.
Education
Bachelor of Computer Science Engineering - Coursework: Cloud Computing, Distributed Systems, Operating Systems, Databases, Software Engineering
CMR Technical Campus
06.2017 - 07.2021
Skills
Cloud Operations: Azure Portal, ClickOps, RBAC, Storage, Monitoring, Deployments
Application Monitoring: Azure Dashboards, Log Analytics, Splunk, Alerts, Health Checks
Troubleshooting & Triage: Root-cause identification, incident triage, L1/L2 support
SQL & Data Investigation: SQL querying, SSMS, data validation, issue reproduction
ServiceNow: Incident & Request Management, SLA Handling
SaaS Support: Live environment support, validation, post-deployment checks
Tools: JIRA, Azure DevOps, New Relic (familiar through monitoring concepts), Power BI
Soft Skills: Stakeholder communication, analytical thinking, structured problem-solving
Accomplishments
- Improved SLA resolution rate from 30% to 70% through incident optimization.
- Awarded Pat on the Back for data analysis that increased process efficiency by 65%.
- Recognized for creating ServiceNow dashboards boosting team productivity by 90%.
- Promoted for consistent delivery and meeting project timelines.
Certification
Microsoft Azure Fundamentals — AZ‑900
Timeline
On-Site Cloud Migration Support
Capgemini
06.2024 - 08.2024
On-Site TechOps Support
Capgemini
11.2023 - 12.2023
Azure Cloud Support Engineer
Capgemini
08.2021 - Current
Bachelor of Computer Science Engineering - Coursework: Cloud Computing, Distributed Systems, Operating Systems, Databases, Software Engineering
CMR Technical Campus
06.2017 - 07.2021