Meghna Patel

• Effectively leading a cross-functional team in the collaborative development and stewardship of program initiatives for post-purchase CRM program development.
• Flourish and establish direct collaborative working relationships with key stakeholders.
• Recognize, Identify and put a name to growth opportunities through incremental program proposals and proactive strategy recommendations.
• Evolving perspective to provide focus and focal point in developing creative programs.
• Constructively conducting research to understand clients’ class, classification and category, while implementing unique business dynamics to anticipate future business accurately within the category.
• Proficiency in Analyzing consumer behavior based on data received through sources, analyses and research.
• Taking initiatives with various technical development on Sales force and SAP – Smart forms and digitization initiatives.

Key Achievement

• Launched the advance collection program – Piramal Advantage and managed highest collections in South Mumbai with over INR80crs of revenue generation other than regular collections.
• Completed 100 registrations month-on-month.
• Actively involved in the launch of My Piramal mobile app and E-welcome Kit.
• Managed generation of Loyalty & referral bookings through the Kee_club Initiative and generated an overall revenue of INR50crs in the First month of launch.

• Served as the interface between the group its HNI clients.
• Managed service operations for rendering quality services; providing first-line customer support.
• Management of inbound and outbound calls and helpdesk mails to ensure timely responses to clients.
• Assessed customer feedback, evaluating areas of improvement & providing critical feedback to the associates/management on improving and achieving higher customer satisfaction metrics.
• Handled customer escalations for the assigned projects.

Key Achievement

• Achieved “Train the Trainer program for specialization on Transfers”
• Drafted the Transfer policy for Customer-care department across projects.

• Served as a liaison between the company and its clients, ensuring excellent service and satisfaction.
• Handling post-sales operations.
• Managing PSU Clients i.e. Hindustan Petroleum, Bharat Petroleum, Indian Oil and Vedanta.
• Creating & fostering a healthy environment.
• Facilitating high performance and accomplishment of organizational goals.
• Conducting process audits to ensure standardization of processes

Key Achievement

• Bagged a logistics contract for 300++ vehicles with Vedanta group

• Handled post- sales operations.
• Deeply Involved in time management and manpower management.
• Identified & network with prospective clients to coordinate, generate business from existing for sales growth.
• Provided timely updates to clients through pictures and visits.

Key Achievement

• Generated a revenue of over INR 50Crs as well as bagged the design contract for the sold units.

• Checked in passengers and providing assistance to VIP & CIP passengers.
• Coordinated for timely departure and arrival of flights.
• Resolved customer complaints in a smooth manner.
• Assisted teams with security checks.
• Managing the lounge and ensuring highest level of satisfaction.
• Routinely audited reports to ensure accuracy of data

Key Achievement

• Rewarded for grooming and was assigned the audit for entire shift grooming as per the set policies.

• Assisted the Team Leader in managing daily activitie.
• Handled escalated calls & complaints with prompt resolutions.
• Prepared daily & weekly performance reports
• Suggested and implemented process improvement initiatives