Meghna Ratnu
Gandhinagar
Summary
With 9 years of diverse experience in teaching, customer service, and event management, returned to the IT field, focusing on business development. Over the past 5 years at Tech Rational, have refined business practices for international IT and marketing services, specializing in B2B sales, client growth, and retention. Excel at building long-term partnerships, leading teams, and implementing effective business development and marketing strategies.
Overview
13
13
years of professional experience
Work History
Senior Business Development Manager
Tech Rational
09.2019 - Current
- Led successful sales campaigns and secured major projects in various regions, while managing IT contract recruitment in the USA.
- Oversaw budgets, proposals, contracts, and payments to ensure client satisfaction and profitability.
- Collaborated on comprehensive client proposals and delivered presentations at conferences and trade shows, increasing sales revenue.
- Enhanced customer satisfaction by promptly resolving issues, implementing feedback improvements, and streamlining lead generation processes.
- Conducted competitor analyses for market expansion and negotiated cost-saving contracts with vendors and suppliers.
- Built a robust prospect pipeline through targeted networking and outreach, contributing expertise in executive meetings to inform company decisions.
- Closed long-term agreements with new clients, developed new business through strategic plans, and fostered long-term client partnerships.
Computer Teacher (Primary Section)
Hansraj Morarji Public School & Junior College
01.2016 - 01.2017
- Developed interactive curriculum for young students
- Utilized innovative teaching methods to make learning fun
- Improved students' computer proficiency and engaged with parents for progress updates.
Senior Customer Care Executive
Intelenet Global Services Pvt Ltd
11.2015 - 10.2016
- Delivered exceptional customer support for Barclays' online banking customers
- Resolved complex inquiries and issues
- Mentored and trained new hires, consistently exceeded performance metrics.
Freelancer/Promoter & Coordinator
Purple Feathers
01.2012 - 01.2015
- Represented brands, conducted product demos, generated leads, and engaged customers
- Promoted events on social media, distributed promotional materials, and supported event coordinators.
Education
B.Sc. (I.T.) -
Mumbai University
01.2015
HSC -
Valia College of Arts,Commerce And Science
01.2012
SSC -
St. Louis Convent High School
01.2010
Skills
- New Business Development & Sales Management
- Business Analysis, Client Relations & Business Growth
- Customer Relationship Management (CRM)
- Content Development & Creative Concept Design
- Online Branding & Paid Social Media Advertising
- Project Management & Research
- Corporate & Marketing Communications
- Cross-functional Team Leadership
- Key Account Acquisition & Retention
- SEO Analysis & Digital Marketing Strategies
- Keywords & Competitive Analysis
- Social Media Marketing & Management
- Organizational/B2B Recruitment
- Key Account Management & Proposal Development
- Pricing strategy & Decision-Making
- Verbal and written communication
- Client Relationship Building & Negotiations
- Business Administration & Account Management
- Team Recruiting and Onboarding
Websites
Accomplishments
- Recognized by Dale Carnegie for excellence in training, communication skills, and performance improvement.
- Awarded certificates and prizes in dance and drawing competitions.
- Achieved a high score of 89/100 in English on the HSC Board exams.
Extracurricular Activities
Member of the creative committee for 'Jallosh' Festival at Valia College. Participated in inter-college fashion show competitions. Contributed to security and management committees during college festivals. Actively involved in cultural festivals organized by Brahma Kumaris and served as a tutor at their children's summer camp.
Timeline
Senior Business Development Manager
Tech Rational
09.2019 - Current
Computer Teacher (Primary Section)
Hansraj Morarji Public School & Junior College
01.2016 - 01.2017
Senior Customer Care Executive
Intelenet Global Services Pvt Ltd
11.2015 - 10.2016
Freelancer/Promoter & Coordinator
Purple Feathers
01.2012 - 01.2015
B.Sc. (I.T.) -
Mumbai University
HSC -
Valia College of Arts,Commerce And Science
SSC -
St. Louis Convent High School