Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Extracurricular Activities
Timeline
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Meghna Ratnu

Gandhinagar

Summary

With 9 years of diverse experience in teaching, customer service, and event management, returned to the IT field, focusing on business development. Over the past 5 years at Tech Rational, have refined business practices for international IT and marketing services, specializing in B2B sales, client growth, and retention. Excel at building long-term partnerships, leading teams, and implementing effective business development and marketing strategies.

Overview

13
13
years of professional experience

Work History

Senior Business Development Manager

Tech Rational
09.2019 - Current
  • Led successful sales campaigns and secured major projects in various regions, while managing IT contract recruitment in the USA.
  • Oversaw budgets, proposals, contracts, and payments to ensure client satisfaction and profitability.
  • Collaborated on comprehensive client proposals and delivered presentations at conferences and trade shows, increasing sales revenue.
  • Enhanced customer satisfaction by promptly resolving issues, implementing feedback improvements, and streamlining lead generation processes.
  • Conducted competitor analyses for market expansion and negotiated cost-saving contracts with vendors and suppliers.
  • Built a robust prospect pipeline through targeted networking and outreach, contributing expertise in executive meetings to inform company decisions.
  • Closed long-term agreements with new clients, developed new business through strategic plans, and fostered long-term client partnerships.

Computer Teacher (Primary Section)

Hansraj Morarji Public School & Junior College
01.2016 - 01.2017
  • Developed interactive curriculum for young students
  • Utilized innovative teaching methods to make learning fun
  • Improved students' computer proficiency and engaged with parents for progress updates.

Senior Customer Care Executive

Intelenet Global Services Pvt Ltd
11.2015 - 10.2016
  • Delivered exceptional customer support for Barclays' online banking customers
  • Resolved complex inquiries and issues
  • Mentored and trained new hires, consistently exceeded performance metrics.

Freelancer/Promoter & Coordinator

Purple Feathers
01.2012 - 01.2015
  • Represented brands, conducted product demos, generated leads, and engaged customers
  • Promoted events on social media, distributed promotional materials, and supported event coordinators.

Education

B.Sc. (I.T.) -

Mumbai University
01.2015

HSC -

Valia College of Arts,Commerce And Science
01.2012

SSC -

St. Louis Convent High School
01.2010

Skills

  • New Business Development & Sales Management
  • Business Analysis, Client Relations & Business Growth
  • Customer Relationship Management (CRM)
  • Content Development & Creative Concept Design
  • Online Branding & Paid Social Media Advertising
  • Project Management & Research
  • Corporate & Marketing Communications
  • Cross-functional Team Leadership
  • Key Account Acquisition & Retention
  • SEO Analysis & Digital Marketing Strategies
  • Keywords & Competitive Analysis
  • Social Media Marketing & Management
  • Organizational/B2B Recruitment
  • Key Account Management & Proposal Development
  • Pricing strategy & Decision-Making
  • Verbal and written communication
  • Client Relationship Building & Negotiations
  • Business Administration & Account Management
  • Team Recruiting and Onboarding

Accomplishments

  • Recognized by Dale Carnegie for excellence in training, communication skills, and performance improvement.
  • Awarded certificates and prizes in dance and drawing competitions.
  • Achieved a high score of 89/100 in English on the HSC Board exams.

Extracurricular Activities

Member of the creative committee for 'Jallosh' Festival at Valia College. Participated in inter-college fashion show competitions. Contributed to security and management committees during college festivals. Actively involved in cultural festivals organized by Brahma Kumaris and served as a tutor at their children's summer camp.

Timeline

Senior Business Development Manager

Tech Rational
09.2019 - Current

Computer Teacher (Primary Section)

Hansraj Morarji Public School & Junior College
01.2016 - 01.2017

Senior Customer Care Executive

Intelenet Global Services Pvt Ltd
11.2015 - 10.2016

Freelancer/Promoter & Coordinator

Purple Feathers
01.2012 - 01.2015

B.Sc. (I.T.) -

Mumbai University

HSC -

Valia College of Arts,Commerce And Science

SSC -

St. Louis Convent High School
Meghna Ratnu