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Mehak Lalit
Senior Process Associate
New Delhi
Summary
Results-driven professional with over 3.7 years of experience at Genpact, specializing in the ELD-Express Lending Docs process within the Banking and Capital Markets vertical. Expertise in preparing comprehensive loan agreements that safeguard the legal rights of banks and borrowers while ensuring compliance and accuracy post-underwriting in the mortgage sector. Proven ability to collaborate effectively with clients, particularly NAB, to deliver high-quality documentation that meets stringent industry standards. Committed to enhancing operational efficiency and supporting clients through meticulous attention to detail and a deep understanding of lending processes.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Senior Process Associate
Genpact Pvt. Ltd.
03.2024 - Current
- Trained 5 junior associates in various process-related tasks, ensuring consistent quality across the team.
- Collaborated with cross-functional teams to improve overall process performance and client satisfaction.
- Reduced production downtime with regular equipment maintenance and timely issue resolution.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Training and mentoring new team members on documentation and process guidelines.
- Ensuring accuracy and quality control in legal documents, reducing errors, and improving client satisfaction.
Process Associate
Genpact Pvt. Ltd.
01.2022 - 03.2024
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Achieve 100% accuracy, and continue for 6 months.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
- Assisted in the development of training materials for new hires, improving onboarding experience and knowledge retention.
- Streamlined processing procedures, significantly reducing errors and improving overall workflow efficiency.
- Improved client satisfaction with timely and accurate processing of requests and inquiries.
- Coordinated with IT department to troubleshoot and resolve system issues, minimizing downtime and maintaining productivity.
- Reduced processing times for key tasks, enabling team to handle higher volumes without compromising quality.
Branch Relationship Executive
Caliber Group
07.2018 - 11.2019
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Sold more than 16 credit cards in one day and received a Sales Ka Sultan Award.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
Education
Bachelor's of Commerce - Commerce
Maharashtra Dayanand University
Rohtak, Haryana05.2018
Skills
Core Skills:-
Loan Documentation & Agreement Preparation
Data Accuracy & Quality Control
Client Coordination & Query Resolution
Soft Skills:-
Communication & Active Listening
Time Management & Multitasking
Team Collaboration & Training
Problem Solving
Quick Learning
Technical Skills:-
Basic Knowledge of Banking Software
Basic Knowledge of Computer
Interests
Gardening
Cooking
Photography
Accomplishments
- Promoted to Senior Process Associate after consistent high performance.
- Recognized twice by NAB Client with appreciation mails for delivering settlement documents before timeline, ensuring enhanced customer satisfaction.
- Received Silver Award at Genpact for delivering excellent results.
- Successfully trained and guided 2+ new hires in NAB loan documentation.
Signature
Mehak
Timeline
Senior Process Associate
Genpact Pvt. Ltd.
03.2024 - Current
Process Associate
Genpact Pvt. Ltd.
01.2022 - 03.2024
Branch Relationship Executive
Caliber Group
07.2018 - 11.2019
Bachelor's of Commerce - Commerce
Maharashtra Dayanand University