Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Signature
Timeline
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Mehak Lalit

Mehak Lalit

Senior Process Associate
New Delhi

Summary

Results-driven professional with over 3.7 years of experience at Genpact, specializing in the ELD-Express Lending Docs process within the Banking and Capital Markets vertical. Expertise in preparing comprehensive loan agreements that safeguard the legal rights of banks and borrowers while ensuring compliance and accuracy post-underwriting in the mortgage sector. Proven ability to collaborate effectively with clients, particularly NAB, to deliver high-quality documentation that meets stringent industry standards. Committed to enhancing operational efficiency and supporting clients through meticulous attention to detail and a deep understanding of lending processes.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Senior Process Associate

Genpact Pvt. Ltd.
03.2024 - Current
  • Trained 5 junior associates in various process-related tasks, ensuring consistent quality across the team.
  • Collaborated with cross-functional teams to improve overall process performance and client satisfaction.
  • Reduced production downtime with regular equipment maintenance and timely issue resolution.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Training and mentoring new team members on documentation and process guidelines.
  • Ensuring accuracy and quality control in legal documents, reducing errors, and improving client satisfaction.

Process Associate

Genpact Pvt. Ltd.
01.2022 - 03.2024
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Achieve 100% accuracy, and continue for 6 months.
  • Participated in regular team meetings, contributing valuable insights toward process enhancements.
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Collaborated with team members for enhanced process efficiency and productivity.
  • Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
  • Assisted in the development of training materials for new hires, improving onboarding experience and knowledge retention.
  • Streamlined processing procedures, significantly reducing errors and improving overall workflow efficiency.
  • Improved client satisfaction with timely and accurate processing of requests and inquiries.
  • Coordinated with IT department to troubleshoot and resolve system issues, minimizing downtime and maintaining productivity.
  • Reduced processing times for key tasks, enabling team to handle higher volumes without compromising quality.

Branch Relationship Executive

Caliber Group
07.2018 - 11.2019
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Sold more than 16 credit cards in one day and received a Sales Ka Sultan Award.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Enhanced team performance, providing continuous training and support to new and existing representatives.

Education

Bachelor's of Commerce - Commerce

Maharashtra Dayanand University
Rohtak, Haryana
05.2018

Skills

Core Skills:-

Interests

Traveling

Gardening

Cooking

Photography

Accomplishments

  • Promoted to Senior Process Associate after consistent high performance.
  • Recognized twice by NAB Client with appreciation mails for delivering settlement documents before timeline, ensuring enhanced customer satisfaction.
  • Received Silver Award at Genpact for delivering excellent results.
  • Successfully trained and guided 2+ new hires in NAB loan documentation.

Signature

Mehak

Timeline

Senior Process Associate

Genpact Pvt. Ltd.
03.2024 - Current

Process Associate

Genpact Pvt. Ltd.
01.2022 - 03.2024

Branch Relationship Executive

Caliber Group
07.2018 - 11.2019

Bachelor's of Commerce - Commerce

Maharashtra Dayanand University

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Mehak LalitSenior Process Associate