Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

MEHBOOB RUKUM PATEL

Hanuman Nagar, Near Radha Krisnha Mandir, Kachore Gaon Road, Patripool, Kalyan (East)

Summary

Dynamic Collections Manager with a proven track record at Kotak Mahindra Bank Ltd., adept at implementing effective collections strategies that significantly improved recovery rates. Skilled in risk analysis and customer relationship management, I excel in resolving disputes and enhancing team performance through training and compliance audits. High-achieving professional enthusiastic about streamlining collections processes and improving billing procedures. Knowledgeable about non-payments, short pays, errors, and reporting requirements.

Overview

18
18
years of professional experience

Work History

Collections Manager

Kotak Mahindra Bank Ltd.
Mumbai
01.2020 - Current
  • Managed collections team to ensure timely follow-ups on overdue accounts.
  • Implemented collection strategies to improve recovery rates and reduce delinquencies.
  • Analyzed customer accounts to identify patterns and potential risks in collections.
  • Conducted regular audits of collection practices to ensure adherence to policies and regulations.
  • Trained new staff members on proper collection techniques, policies, and procedures.
  • Resolved escalated disputes between customers and the company concerning collections matters.

Collection Executive

Mahindra Finance
Mumbai
05.2018 - 11.2019
  • Majorly Handled commercial vehicle loan.
  • Preparing reports and report to management on areas of improvement on weekly basis.
  • Managing collections process (0 -150> buckets), Working as calling/ field executive

Collection Officer

Magic Holidays (Panoramic Group)
Mumbai
08.2013 - 05.2018
  • To co-ordinate with the Branches & Field Collection Executive for proper collection process
  • Managing collections process (0 -150> buckets), Preparing reports and report to management on areas of improvement on weekly basis.
  • The ability to listen to customers and negotiate winning solutions, Timely and effective collection of all debts and customers payments.

Collection Officer

HDB Financial Service
Mumbai
01.2011 - 09.2012
  • Collection of Secured Portfolio for the client.
  • Majorly Handled Auto Loan Two Wheeler & Used car Loan.
  • To co-ordinate with the Agencies & Field Collection Executive for proper collection process.
  • Overall, to strive and exceed unit and company goals and objectives.

Collection Executive

Adventity BPO India Private Limited
Mumbai
11.2007 - 12.2009
  • Collection of Secured Portfolio for the client.
  • Majorly Handled Auto Loan Two Wheeler.
  • To co-ordinate with the Agencies & Field Collection Executive for proper collection process.
  • Overall, to strive and exceed unit and company goals and objectives.

Education

Bachelor of Arts - Economics

Mumbai University
Mumbai
10-2008

Skills

  • Account reconciliation
  • Regulatory compliance
  • Collections strategy
  • Risk analysis
  • Performance reporting
  • Customer relationship management

Languages

Hindi
First Language
English
Intermediate (B1)
B1
Marathi
Upper Intermediate (B2)
B2

Affiliations

  • Singing
  • Playing Cricket

Timeline

Collections Manager

Kotak Mahindra Bank Ltd.
01.2020 - Current

Collection Executive

Mahindra Finance
05.2018 - 11.2019

Collection Officer

Magic Holidays (Panoramic Group)
08.2013 - 05.2018

Collection Officer

HDB Financial Service
01.2011 - 09.2012

Collection Executive

Adventity BPO India Private Limited
11.2007 - 12.2009

Bachelor of Arts - Economics

Mumbai University

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MEHBOOB RUKUM PATEL