Learning new technology, travel, participating in activities, sports/games
Mehmood Rangwala
IT Customer Support Representative
Andheri East
Summary
Results-driven IT professional with over 3 years of experience in technical troubleshooting, infrastructure support, and end-user services. Proficient in system deployment, network configuration, and user account management, consistently delivering efficient and reliable solutions that enhance operational efficiency and elevate user satisfaction. Eager to leverage expertise in IT operations and support within a challenging role that contributes to overall organizational success. Committed to driving innovation and excellence in technology management.
Overview
3
3
years of professional experience
2
2
Certifications
2
2
Languages
Work History
IT Support Engineer
Accenture
11.2022 - 10.2025
- Provided end-user support for hardware, software, and network-related issues.
- Managed Active Directory user accounts, permissions, group policies, and ensured system compliance.
- Assisted with server operating system support, VLAN configurations, and device commissioning.
- Configured and deployed desktop images using Windows Deployment Services (WDS).
- Performed patch management and system updates to maintain server stability and security.
- Collaborated with L2 and L3 teams for access point diagnostics, and network switch troubleshooting.
- Managed ticket creation, categorization, assignment, and SLA tracking and monitoring using ServiceNow.
- Handled internal and external audits to meet project, security, and compliance requirements.
- Supported 500+ operational (BPO) and ATCI (technology) users—both remote and onsite—for system requirements, software issues, performance concerns, and compliance adherence.
- Provided support for virtualization and remote access tools, including VMware Horizon Client and Citrix Workspace.
Education
Bachelor of Information Technology - BSC IT
Mumbai University
04-2022
Higher Secondary Certificate - HSC
Maharashtra State Board
Mumbai, India02-2018
Secondary School Certificate - SSC
Maharashtra State Board
Mumbai, India03-2016
Skills
Cloud & Identity: Azure Resource Management, Virtual Machines (VMs), Active Directory
Networking: Network Configuration, VLANs, DNS, TCP/IP, VPN
Security & Compliance: Backup & Disaster Recovery, Monitoring, Compliance, Security Controls
Systems & Virtualization: Windows OS, Basic Linux, VMware horizon, Citrix workspace
Interests
Certification
Microsoft Certified: Azure Fundamentals
Timeline
Microsoft Certified: Azure Administrator Associate
10-2025
Microsoft Certified: Azure Fundamentals
07-2024
IT Support Engineer
Accenture
11.2022 - 10.2025
Bachelor of Information Technology - BSC IT
Mumbai University
Higher Secondary Certificate - HSC
Maharashtra State Board
Secondary School Certificate - SSC
Maharashtra State Board