MEHREEN RAHMAN
New Delhi
Summary
I am a dedicated professional with the zeal to always learn and contribute. I am looking for a position where I can groom myself further and leverage my skills to achieve my goals and add significant value to the organisation.
Overview
11
11
years of professional experience
Work History
Analyst-Group Benefit Services
Guardian India Operations Pvt. Ltd
Gurugram
08.2021 - Current
- Efficiently research and address inquiries from brokers and policyholders, ensuring prompt and accurate responses.
- Collaborate with external partners to resolve complex queries and enhance customer satisfaction.
- Mentor team members to ensure smooth execution of daily tasks and provide excellent customer resolutions.
- Conduct root cause analysis of team members to identify and address underlying issues impacting customer satisfaction.
- Conduct audits for email to maintain quality standards and compliance.
- Conduct call audits and identify samples for Time & Motion Studies, analysing pre and post enhancement stages to evaluate process efficiency and measure improvement outcomes after implementation.
- Was a part of Elite support team for the Underwriting department, providing high quality operational support and ensuring adherence to underwriting standards and turnaround timelines.
Customer Care Professional - US Disputes
American Express
Gurugram
03.2021 - 08.2021
- Submitting disputes and fraud investigations and ensuring all other ancillary services are provided to US card members.
- Reviewing and researching charges that are valid or fraud.
- Accurately documenting, researching and resolving customer service issues.
Associate - Business Restructuring
BDO Restructuring Advisory LLP
Gurugram
05.2018 - 12.2019
- Handled day to day operations of the insolvent companies.
- Provided support and assistance in the insolvency proceedings of one of the twelve biggest NPA cases in India.
- Correspondence with various investigating agencies such as Serious Fraud Investigation Office and Central Bureau of Investigation with regard to information on client companies.
Consultant
ICSI Institute of Insolvency Professionals
New Delhi
01.2017 - 02.2018
- Correspondence with various Insolvency Professionals in conducting training.
- Prepared various reports, research papers pertaining to IBC as requested by Insolvency and Bankruptcy Board of India.
CS Trainee
Daffodil Software Limited
Gurugram
09.2015 - 09.2016
Education
Company Secretary -
The Institute of Company Secretaries of India
Delhi06-2015
B.Com. -
Kamala Nehru College
Delhi06-2014
Class XII -
The Assam Valley School
Assam03-2011
Class X -
The Assam Valley School
Assam03-2009
Skills
- Communication and Presentation
- MS Word
- MS Excel
- MS Powerpoint
Languages
Assamese
First Language
English
Advanced
C1
Hindi
Upper Intermediate
B2
Publications
- IBC Case Law Compendium, Delhi
- Practical aspects of Insolvency Law, Delhi
Accomplishments
Feb 2026 - Quality Champion
Q1 2024 #Excellence
Q4 2022 Shining Star
2022 Hall of Fame Award
Timeline
Analyst-Group Benefit Services
Guardian India Operations Pvt. Ltd
08.2021 - Current
Customer Care Professional - US Disputes
American Express
03.2021 - 08.2021
Associate - Business Restructuring
BDO Restructuring Advisory LLP
05.2018 - 12.2019
Consultant
ICSI Institute of Insolvency Professionals
01.2017 - 02.2018
CS Trainee
Daffodil Software Limited
09.2015 - 09.2016
Company Secretary -
The Institute of Company Secretaries of India
B.Com. -
Kamala Nehru College
Class XII -
The Assam Valley School
Class X -
The Assam Valley School