Mehul Kori
Mumbai
Summary
Dynamic professional with extensive experience in customer relationship management and team leadership at Accenture. Proven track record in database management and regulatory compliance, successfully developing tour packages and enhancing operational efficiency. Adept at fostering collaboration and driving results, ensuring high standards in service delivery and team performance.
Overview
6
6
years of professional experience
Work History
Tours and Travels
Self
Mumbai
03.2024 - Current
- Updated and maintained databases with current information.
- Completed routine maintenance and repair.
- Developed relationships with local authorities to facilitate access to restricted areas.
- Ensured compliance with all applicable regulations relating to tourism industry.
- Coordinated between multiple departments to ensure smooth operations of tours.
- Developed and implemented tour packages for customers.
Customer Service Associate
Accenture, Mumbai
Mumbai
04.2021 - 12.2023
- Proactively managed customer concerns, ensuring prompt resolution to maintain positive customer relationships.
- Assumed leadership responsibilities in the absence of the team leader, maintaining team efficiency and productivity.
- I took on additional responsibilities beyond assigned tasks, consistently completing them ahead of schedule.
- Conducted comprehensive training sessions for new team members, and provided ongoing support for post-training queries.
- Efficiently managed the team's workload, ensuring accurate and on-time task completion.
- Proficient in data preparation using Excel, including VLOOKUP.
- Tracked and monitored agents to ensure compliance with assigned work within specified SLAs.
- Initiated and coordinated weekly team refreshment sessions to enhance team morale, and promote collaboration.
Supervisor
Eagle Guard Security Co. Ltd., Mumbai
01.2019 - 03.2021
- Provided effective supervision to security personnel, ensuring timely performance of duties and the regulation of day-to-day activities.
- Mentored and guided new employees to facilitate a smooth workflow, including comprehensive training and client follow-up.
- Enforced standards for attire and punctuality among staff to maintain a professional image.
- Maintained accurate daily attendance records for all staff members assigned to their daily duties.
- Conducted regular site inspections to oversee the performance of guards and ensure security protocols were followed.
- Compiled and prepared Daily Reports and Monthly Reports for analysis, contributing to informed decision-making at daily, monthly, and quarterly intervals.
Education
Bachelor's Degree in Commerce (B. Com) -
Mumbai University
Mumbai11.2018
Higher Secondary (Commerce) -
Maharashtra Board
Mumbai, Maharashtra02.2014
Senior Secondary -
Mumbai, Maharashtra03.2011
Skills
- Database management
- Tour package development
- Regulatory compliance
- Customer relationship management
- Team leadership
- Data analysis
Languages
- Hindi
- English
- Marathi
Personal Information
Date of Birth: 04/29/96
Languages
Hindi
First Language
Marathi
Proficient (C2)
C2
Timeline
Tours and Travels
Self
03.2024 - Current
Customer Service Associate
Accenture, Mumbai
04.2021 - 12.2023
Supervisor
Eagle Guard Security Co. Ltd., Mumbai
01.2019 - 03.2021
Bachelor's Degree in Commerce (B. Com) -
Mumbai University
Higher Secondary (Commerce) -
Maharashtra Board
Senior Secondary -
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