Sushil Kumar Das
Travel Agent
Jamshedpur
Summary
Driven Travel Agent from Tour Executive with a proven track record in crafting customized travel itineraries, enhancing client satisfaction through exceptional service. Skilled in itinerary planning and customer service, adept at resolving issues efficiently. Successfully managed complex travel arrangements, demonstrating strong organizational skills and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Eastern Travels Pvt Ltd Tours and Travels
Tour Executive
jamshedpur, Jharkhand
08.2019 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
Education
IATA - Tourism And Travel Services Marketing Operations
Eastern Travels PVT LTD
Jamshedpur 04.2001 -
Skills
Travel Arrangements
Hotel Accommodations
Itineraries
Company guidelines and procedures
Overseas tours
Itinerary Planning
Executive Travel
Travel industry expertise
Service Promotion
Travel Bookings Processes
Excellent Communication
Customer Service
Self Motivation
Payment Processing
Teamwork and Collaboration
Tour Package Sales
Travel Planning
Travel Destination Advice
Employee Training
Organizational Skills
Microsoft Office
Time Management
Corporate Travel
Data Entry
Loyalty Programs
Vendor Record Management
Customized Travel Package